Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Ingle

Tipton,IN

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

22
22
years of professional experience

Work History

Unit Secretary

IU Health Tipton Emergency Department
Tipton, IN
12.2019 - Current
  • Greeted visitors and patients in a courteous and friendly manner.
  • Answered telephone calls promptly and directed them to appropriate personnel or departments.
  • Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Communicated with management to facilitate efficient unit operation.
  • Provided general support and assistance to the healthcare team as needed to facilitate unit operations.
  • Communicated with patients with compassion while keeping medical information private.

Registration Associate

IU Health Tipton Registration Department
Tipton, Infiana
01.2016 - 04.2020
  • Processed payments from patients, logging them into the system and issuing receipts.
  • Assisted in the registration process for new patients, including collecting patient information and insurance details.
  • Performed administrative tasks such as filing, faxing, and photocopying as requested by management team members.
  • Resolved any discrepancies between paper documentation and electronic databases quickly.
  • Conducted outbound calls to confirm upcoming appointments or remind patients of scheduled visits.
  • Provided customer service to patients, answering questions and explaining policies and procedures.
  • Assisted in training new staff members on registration processes and procedures.
  • Ensured that all HIPAA regulations were followed at all times when handling confidential information.
  • Provided assistance with various clerical duties related to patient registration processes.
  • Updated patient information in the database regularly following established protocols.
  • Responded to incoming phone calls promptly and professionally, transferring calls when necessary.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Scanned documents and insurance cards to include in patient charts.
  • Registered patients for outpatient procedures and emergency services.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.

Grocery Store Cashier

Marsh Supermarkets
Tipton, IN
08.2004 - 05.2019
  • Greeted customers upon entering the store and provided assistance as needed.
  • Balanced cash drawers at the end of each shift according to established procedures.
  • Followed company policies regarding refunds or exchanges of merchandise.
  • Provided accurate change when applicable.
  • Handled customer complaints professionally and referred them to managers when necessary.
  • Organized checkout lanes to ensure efficient customer flow.
  • Bagged groceries for customers after they have paid for their purchases.
  • Processed payments using cash register, credit and debit cards, checks and gift cards.
  • Handled customer complaints in a professional manner while remaining calm under pressure.
  • Operated a variety of equipment such as scanners, scales and wrappers.
  • Maintained cleanliness of work area including counters, floors and display cases.
  • Utilized knowledge of store layout to efficiently restock products and assist customers.
  • Adhered to company policies and procedures regarding loss prevention and security.
  • Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
  • Performed price checks and adjustments as needed.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Conducted regular cleaning tasks, including sweeping, mopping, and dusting.
  • Maintained work area and kept cash drawer organized.
  • Answered phone calls to assist customers with questions and orders.
  • Checked personal identifications during alcohol and tobacco sales.
  • Built and maintained productive relationships with employees.

Bank Teller

STAR Financial Bank
Tipton, IN
04.2014 - 01.2016
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Performed cash handling duties including counting currency, coins and checks.
  • Processed loan payments by verifying funds availability prior to disbursing funds.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Developed strong relationships with customers to ensure repeat business.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Participated in weekly training sessions to stay abreast of changes in banking regulations.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.

Restaurant Server

Pizza Shack
Tipton, IN
07.2002 - 02.2005
  • Recorded orders accurately into the Point of Sale system.
  • Adhered to established sanitation standards at all times while serving food or drinks.
  • Communicated effectively with kitchen staff regarding order status updates.
  • Assisted other servers as needed during peak hours or special events.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Processed payments from customers using cash registers or POS systems.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Provided exceptional service to high volume of daily customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Trained new employees on restaurant procedures and plating techniques.
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    Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees to perform duties.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Education

High School Diploma -

Tipton High School
Tipton, IN
06-2003

Skills

  • Customer Service
  • Clinical Support
  • HIPAA Compliance Understanding
  • Healthcare Industry Knowledge
  • Problem-solving aptitude
  • Effective Communication

Timeline

Unit Secretary

IU Health Tipton Emergency Department
12.2019 - Current

Registration Associate

IU Health Tipton Registration Department
01.2016 - 04.2020

Bank Teller

STAR Financial Bank
04.2014 - 01.2016

Grocery Store Cashier

Marsh Supermarkets
08.2004 - 05.2019

Restaurant Server

Pizza Shack
07.2002 - 02.2005

High School Diploma -

Tipton High School

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Breanna Ingle