Summary
Overview
Work History
Education
Skills
Timeline
Generic

BreAnna Johnson

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Sitel
01.2021 - 05.2023
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Verified insurance eligibility and coverage for patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Investigated insurance claims denials and appeals.
  • Entered patient demographic and insurance data into electronic medical record system.

Customer Service Associate

Global Payments
10.2019 - 12.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Administrative Assistant

Childersburg Housing Authorities
04.2017 - 05.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Certified Nursing Assistant

Angels Who Care
06.2015 - 01.2017
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Education

High School Diploma -

B.B Comer High School
Sylacauga
05.2016

Skills

    Time management

    HIPAA

    Windows

    Research & development

    Communication skills

    Clerical experience

    Medication administration

    Computer operation

    Data analysis skills

    Network Administration

    Medical terminology

    Active Directory

    Microsoft Office

    Citrix

    Pricing

    Filing

    Microsoft Windows Server

    Computer literacy

    Quality assurance

    ServiceNow

    Data entry

    Customer service

    Filing

    Medical records

    Insurance verification

    Microsoft Excel

    Research

    Microsoft Exchange

Timeline

Customer Service Representative

Sitel
01.2021 - 05.2023

Customer Service Associate

Global Payments
10.2019 - 12.2020

Administrative Assistant

Childersburg Housing Authorities
04.2017 - 05.2019

Certified Nursing Assistant

Angels Who Care
06.2015 - 01.2017

High School Diploma -

B.B Comer High School

Similar Profiles

CREATE PROFILE
BreAnna Johnson