Breanna Johnson
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
6
6
years of professional experience
Work History
Admin Assistant/Chiropractic Assistant
Skandy Spine & Specialist
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted Doctor with the treatment of patients.
Front Desk Agent & Rooms Coordinator
Hilton Resort
10.2023 - 08.2024
- Responsible for general office administration,scheduling, and supervisory duties for room division.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Guest Services Associate & Valet Cashier
Sandpearl Resort Suites
07.2023 - 09.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Engaged guests entering facility and offered to assistance with wayfinding.
Telecounselor
Southeastern University
07.2021 - 04.2023
- Streamlined the application process for prospective students by guiding them through each step, resulting in a higher completion rate.
- Facilitated a positive counseling experience for all parties involved through active listening skills, empathy, and genuine concern for the success of each individual student''s academic journey.
- Utilized various software programs and databases to accurately document interactions with students, ensuring seamless transfer of information between departments as needed.
- Identified opportunities for cross-departmental collaboration within the university setting, leading to improved communication channels between offices.
Game Operations Associate
Southeastern University
09.2020 - 04.2023
- Worked closely with developers to address technical issues or bugs discovered during playtesting sessions.
- Managed in-game economy, balancing rewards and challenges to maintain a fair gaming environment for all players.
- Enhanced game operations efficiency through the development of streamlined processes and procedures.
- Conducted thorough market research to identify trends in the gaming industry, helping guide future game development decisions.
Crew Member
Dunkin' Donuts
12.2022 - 01.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Sales Associate
Dollar General
06.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Crew Member Team Leader
Southeastern University, Buena Vida Food Court
09.2019 - 04.2021
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
Sales Associate
Commonwealth Business Supplies
11.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Psychology & Business Studies
Southeastern University
Lakeland, FL04-2023
High School Diploma -
C.R. Walker Senior High School
Nassau, Bahamas06-2018
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- File organization
- Customer and client relations
- Computer proficiency
- Microsoft outlook
- Strong problem solver
- Documentation and recordkeeping
- Microsoft Office Suite
Timeline
Admin Assistant/Chiropractic Assistant
Skandy Spine & Specialist
08.2024 - Current
Front Desk Agent & Rooms Coordinator
Hilton Resort
10.2023 - 08.2024
Guest Services Associate & Valet Cashier
Sandpearl Resort Suites
07.2023 - 09.2023
Crew Member
Dunkin' Donuts
12.2022 - 01.2023
Telecounselor
Southeastern University
07.2021 - 04.2023
Sales Associate
Dollar General
06.2021 - 08.2021
Game Operations Associate
Southeastern University
09.2020 - 04.2023
Crew Member Team Leader
Southeastern University, Buena Vida Food Court
09.2019 - 04.2021
Sales Associate
Commonwealth Business Supplies
11.2018 - 01.2019
Bachelor of Science - Psychology & Business Studies
Southeastern University
High School Diploma -
C.R. Walker Senior High School
Similar Profiles
Kendra LoveKendra Love
Nurse Practitioner at River City Sports and Spine SpecialistNurse Practitioner at River City Sports and Spine Specialist
Josseline CortezJosseline Cortez
Chiropractic Assistant at Gwinnett Spine SpecialistChiropractic Assistant at Gwinnett Spine Specialist
Jevan TanJevan Tan
CLINIC ASSISTANT / INTERN at Dr. Hee Hwan Tak - Singapore Spine SpecialistCLINIC ASSISTANT / INTERN at Dr. Hee Hwan Tak - Singapore Spine Specialist