Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Jones

Cedar City,UT

Summary

Proven professional with extensive experience in customer service and nail art techniques, notably as a Nail Technician. Excelled in client consultation and team collaboration at Claire's, enhancing customer satisfaction and loyalty. Demonstrated exceptional time management and problem-solving skills, significantly contributing to operational efficiency and client base expansion. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Nail Technician

Self-employed
01.2011 - Current
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Offered advice and recommended products to improve and maintain nails.
  • Communicated effectively with management concerning important customer issues.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
  • Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.

Sales Associate

Claire's
06.2023 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Cashier

Maverick
06.2021 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Secretary

Ford Dealership
08.2020 - 06.2021
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Streamlined communication processes, resulting in faster response times to internal queries.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

Nail Technician

Beautiful You School of Nail Technology
Cedar City, UT

High School Diploma -

Canyon View High School
Cedar City, UT
2009

Skills

  • Customer Service
  • Nail Extensions
  • Time Management
  • Nail art techniques
  • Problem-solving skills
  • Appointment management
  • Team Collaboration
  • Client consultation
  • Schedule Maintenance
  • Product Upselling
  • Operations leadership
  • Training and coaching
  • Customer Education
  • Financial Administration

Timeline

Sales Associate

Claire's
06.2023 - 01.2024

Cashier

Maverick
06.2021 - 10.2021

Secretary

Ford Dealership
08.2020 - 06.2021

Nail Technician

Self-employed
01.2011 - Current

Nail Technician

Beautiful You School of Nail Technology

High School Diploma -

Canyon View High School

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Breanna Jones