Breanna Jones
Winchester,KY
Summary
Adept at medical billing and customer service, I excel in claims review and teamwork, demonstrated during my tenure at Kentucky Medical Billing Associates. Leveraging critical thinking and HIPAA compliance.
Driven Medical Biller motivated to perform beyond expectations.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Medical Biller
Kentucky Medical Billing Assocaites
02.2022 - Current
- Collected payments and applied to patient accounts.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Posted payments and collections on regular basis.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Delivered timely and accurate charge submissions.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Verified insurance of patients to determine eligibility.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
Customer Service Cashier
Walmart
08.2022 - 02.2023
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Medicare Customer Service Representative
Maximus Call Center
07.2022 - 08.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Phlebotomy Technician
Clark Regional Hospital
12.2021 - 04.2022
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Centrifuged blood samples as outlined in clinical protocols.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
Cashier
Walmart
12.2020 - 12.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
Sandwich Artist
SUBWAY®Restaurants
06.2020 - 09.2020
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Operated manual and electric appliances to peel, slice, and trim food.
- Executed sandwich artistry duties with very low occurrence of errors.
- Greeted guests, promoted specials, and took orders.
- Restocked and rotated stock in display case to mitigate stock loss.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
High School Diploma -
George Rogers Clark High School
Winchester, KY05-2021
Skills
- Balance reconciliation
- Information requests
- Claims review
- Information inputting
- Medical terminology
- Insurance verification
- Billing codes
- Medical billing
- Teamwork and collaboration
- Critical thinking
- HIPAA compliance
- Payment posting
- ICD-10
- Customer service
- Medicare and medicaid process
- Work prioritization
Timeline
Customer Service Cashier
Walmart
08.2022 - 02.2023
Medicare Customer Service Representative
Maximus Call Center
07.2022 - 08.2022
Medical Biller
Kentucky Medical Billing Assocaites
02.2022 - Current
Phlebotomy Technician
Clark Regional Hospital
12.2021 - 04.2022
Cashier
Walmart
12.2020 - 12.2021
Sandwich Artist
SUBWAY®Restaurants
06.2020 - 09.2020
High School Diploma -
George Rogers Clark High School
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