Breanna Jones
Houston
Summary
Dynamic professional with a proven track record at Alocate Call Center, excelling in appointment scheduling and sales generation. Expert in record management and customer relationship management, I consistently achieved sales targets while enhancing operational efficiency. My strong communication skills and adaptability enable me to thrive in fast-paced environments, ensuring exceptional service delivery.
Overview
3
3
years of professional experience
Work History
Appointment Scheduler
Alocate Call center
Houston
01.2023 - 07.2024
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Served as a liaison between patients and healthcare providers for communication purposes.
- Maintained accurate records of patient appointments in computer system.
- Achieved established sales targets by generating new customer accounts.
- Scheduled and confirmed appointments.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Conducted outbound calls to remind patients of upcoming appointments.
- Managed a high volume of emails related to appointment scheduling requests.
- Managed multiple calendars and contacts using computer software.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Processed invoices for payment; tracked payments received from vendors and clients.
Maintenance Assistant
TLM Services
Casa Grande
01.2021 - 12.2022
- Assisted in the relocation of office furniture and equipment.
- Read and interpreted equipment manuals and work orders to perform required maintenance and service.
- Ensured compliance with local, state, and federal regulations regarding building maintenance.
- Performed routine maintenance by inspecting drives, motors or belts.
Education
Some College (No Degree) - Business Administration
Ashford University
San Diego, CASkills
- Appointment scheduling
- Sales generation
- Record management
- Customer relationship management
- Calendar management
- Communication skills
- Data entry
- Problem solving
- Time management
- Team collaboration
- Outbound calling
- Conflict resolution
- Product knowledge
- Serve customers
- Multitasking Abilities
- Adaptability and flexibility
Timeline
Appointment Scheduler
Alocate Call center
01.2023 - 07.2024
Maintenance Assistant
TLM Services
01.2021 - 12.2022
Some College (No Degree) - Business Administration
Ashford University
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