Breanna Kassmann
Lillington,NC
Summary
Proficient administrative team member well-versed in payment processing, correspondence management and sales. Offering over 10 years of related experience and the desire to positively influence team efficiency, work accuracy, and overall productivity.
Overview
10
10
years of professional experience
Work History
Flooring Account Associate
The Home Center
03.2024 - 10.2024
- Analyzed floorplans from various builders and created drawings to determine the amount of material needed.
- Completed detailed order entry ensuring accuracy and promptness to meet deadlines.
Sales and Service Coordinator
Sephora
10.2022 - 03.2024
- Managed a high volume of customer interactions, ensuring timely resolutions and positive outcomes.
- Collaborated with leadership and management to achieve monthly targets consistently.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Legal Assistant
Thomas-Walters Estate Planning
10.2020 - 05.2022
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed high-volume workload while maintaining attention to detail in communications with potential clients.
Client Service Representative
Raleigh Community Animal Hospital
01.2019 - 12.2019
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Customer Service Representative
Harmony Animal Hospital
03.2017 - 11.2018
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Patient Service Representative
Triangle Visions Optometry
06.2014 - 04.2015
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Assisted customers in selecting the best eye wear based on their insurance and individual needs.
Education
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
Greensboro, NCSkills
Appointment Scheduling
Patient confidentiality
Customer Service
Multitasking and Organization
Phone and Email Etiquette
Administrative and Office Support
Registration and Scheduling
Clerical and Filing Support
Problem-Solving
Timeline
Flooring Account Associate
The Home Center
03.2024 - 10.2024
Sales and Service Coordinator
Sephora
10.2022 - 03.2024
Legal Assistant
Thomas-Walters Estate Planning
10.2020 - 05.2022
Client Service Representative
Raleigh Community Animal Hospital
01.2019 - 12.2019
Customer Service Representative
Harmony Animal Hospital
03.2017 - 11.2018
Patient Service Representative
Triangle Visions Optometry
06.2014 - 04.2015
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
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