Summary
Overview
Work History
Education
Skills
Timeline
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Breanna Kurtz

Atlanta,GA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level up front counter position. Ready to help team achieve company goals. Meticulous front desk with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

5
5
years of professional experience

Work History

Hostess

Imperial Wok
10.2018 - Current
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Promoted business loyalty by fostering positive customer relationships.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Used cash registers and credit card machines to cash out customers.
  • Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
  • Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Streamlined check-in process for large groups or events by implementing a pre-registration system.
  • Seated patrons based on guest preferences and seating availability.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Receptionist

Memorial Animal Hospital
08.2022 - 01.2023
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Resolved customer problems and complaints.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Learned and adapted quickly to new technology and software applications.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Bachelor of Science - Biology

Kent State University
Kent, OH
05.2025

Skills

  • Suggestive Selling Techniques
  • Exceptional communication
  • Company Policy Compliance
  • Effective Multitasking
  • Performance Improvement
  • Attention to Detail
  • Patience and Empathy
  • Shift Management
  • Guest Relations
  • Hospitality service expertise
  • Flexible and Adaptable
  • Customer-Oriented
  • Payment Processing
  • Guest Engagement
  • Active Listening and Communication
  • Service prioritization
  • Guest complaint resolution
  • Detail Oriented
  • Cleanliness Maintenance
  • Calendar and Scheduling Software
  • Problem-Solving
  • Written Communication
  • Project Planning
  • Data Entry
  • Remote Office Availability
  • Networking
  • Teamwork and Collaboration

Timeline

Receptionist

Memorial Animal Hospital
08.2022 - 01.2023

Hostess

Imperial Wok
10.2018 - Current

Bachelor of Science - Biology

Kent State University

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Breanna Kurtz