Breanna Labrador
Emmaus,PA
Summary
Dynamic professional with extensive experience in healthcare, notably at Lehigh Commons, where I enhanced team productivity through effective training and process improvements. Skilled in customer service and staff management, I excel in fostering relationships and ensuring compliance with safety protocols, consistently advocating for client needs and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor/ Medication Administration
Lehigh Commons
12.2024 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained new employees on company policies and operational procedures.
- Implemented process improvements that enhanced team productivity and service quality.
- Conducted regular performance evaluations, providing feedback to team members for development.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Registration Specialist
LVHN
12.2023 - 11.2024
- Data collection: Gather and enter demographic, insurance, and other relevant information from individuals.
- Information verification:Confirm that all information is accurate and complete, including verifying insurance coverage and ensuring necessary authorizations are in place.
- Scheduling: Coordinate and schedule appointments, events, or services and manage cancellations or changes.
- Financial transactions: Handle payments, collect out-of-pocket fees, and process related paperwork.
- Customer service: Greet people, answer inquiries, and provide a positive experience for clients or patients, whether in person or over the phone.
- Record maintenance: Maintain accurate and confidential records, often in a database or electronic health record system.
- Compliance: Follow company policies and legal regulations, such as HIPAA in a healthcare setting.
CNA
Phoebe Nursing Home
01.2023 - 11.2024
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of resident rooms to promote a safe environment.
- Participated in training sessions to improve skills and adhere to best practices in care delivery.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Direct Support Professional
Community Options
01.2018 - 12.2022
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Developed personalized care plans in collaboration with clients and families to meet unique needs.
- Provided emotional support and companionship, fostering a positive environment for clients.
- Monitored client progress and documented changes, ensuring accurate reporting for care assessments.
- Advocated for client rights and interests within community services, promoting access to resources and support.
- Trained new staff on best practices for client engagement and safety protocols, enhancing team effectiveness.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Education
High School Diploma -
William Allen High School
Allentown, PASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Team building
- Processes and procedures
- Process monitoring and improvement
- Relationship building
- Policy enforcement
- Software experience
- Verbal and written communication
- Safety protocols
Certification
Certified nursing assistant
Timeline
Supervisor/ Medication Administration
Lehigh Commons
12.2024 - Current
Registration Specialist
LVHN
12.2023 - 11.2024
CNA
Phoebe Nursing Home
01.2023 - 11.2024
Direct Support Professional
Community Options
01.2018 - 12.2022
High School Diploma -
William Allen High School