Summary
Overview
Work History
Education
Skills
References
Timeline
AccountManager

BREANNA LANGSTON

Raymond,MS

Summary

Punctual, team player, great multitasking skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

12
12
years of professional experience

Work History

Technical Support Advisor

Conduent
Jackson, MS
11.2023 - Current
  • Provided support to customers via telephone, email and online chat.
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
  • Diagnosed hardware and software problems related to customer's environment.
  • Guided customers through step-by-step solutions in a clear and concise manner.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
  • Assisted in the development and updating of technical documentation and support guides.
  • Served as first point of contact for incoming technical service calls and emails.
  • Supported customers with online billing, access, and account issues.
  • Used remote login tools to assist clients with technical and product questions.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Ensured compliance with corporate security policies at all times.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
  • Updated customer information and account status in the database following each interaction.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
  • Participated in regular team meetings for status updates and brainstorming ideas.
  • Participated in after-hours on-call rotation for critical support needs.
  • Trained new support representatives on troubleshooting techniques and company support protocols.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Maintained detailed documentation of all work performed in the ticketing system.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Managed the configuration and setup of customer accounts and systems.
  • Conducted remote diagnostics to identify and solve technical problems.
  • Responded to customer inquiries in a timely manner while adhering to service level agreements.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Assistant Manager

Palm Beach Tan
Flowood, MS
06.2019 - 01.2021
  • Started off as a tanning consultant, promoted to a airbrush consultant and eventually to Assistant Manager over the salon
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Ensured compliance with safety regulations and company policies.
  • Created reports on sales trends, inventory levels, and financial data.
  • Updated and maintained databases with current information.

Dispatch Supervisor

XPO Logistics
Brandon, MS
03.2018 - 06.2020
  • Processed transportation orders and entered data accurately into the dispatch system.
  • Analyzed data from previous transport runs to identify areas of improvement.
  • Oversaw communications within assigned territories.
  • Optimized delivery routes, taking into account traffic, road conditions and other factors.
  • Performed administrative tasks such as filing documents, answering phone calls or responding emails.
  • Coordinated daily transportation activities between carriers, customers and internal departments.
  • Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
  • Compiled reports on transportation activity such as orders shipped, routes taken and delivery times.
  • Responded to customer messages in regards to delivery issues.
  • Maintained records of all shipments including tracking numbers and other pertinent information.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
  • Reviewed driver logs for accuracy and compliance with hours-of-service regulations.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Tracked vehicle locations using GPS systems to provide real-time updates to customers and management.
  • Coordinated daily dispatch operations for fleet of XX vehicles, ensuring timely deliveries and pickups.
  • Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
  • Developed strong relationships with drivers through effective communication and problem-solving skills.
  • Monitored driver compliance with traffic laws and company policies, promoting safety and reducing liability.
  • Prepared detailed reports on daily operations, including mileage, fuel consumption, and delivery times.
  • Adhered strictly to company policies concerning safety regulations, hazardous materials handling procedures and other relevant protocols.
  • Tracked shipment progress using GPS technology when necessary.
  • Maintained vehicle logs, records of cargo or billing statements in accordance with regulations

Salon Manager

Sun Gallery Tanning Studio
Ridgeland, MS
12.2015 - 09.2018
  • Scheduled employees and oversaw customer appointment calendar.
  • Understood operations of each service area, helped during busy times and stayed current with work processes.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Performed regular maintenance checks on equipment used in the salon to ensure safe operation.
  • Analyzed financial reports to identify trends and areas for improvement.
  • Ensured compliance with state regulations regarding cosmetology practices.
  • Conducted interviews with prospective employees prior to hiring decisions being made.
  • Addressed customer problems quickly and according to service standards.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Supervised banking procedures, cash flow, and accounting processes.
  • Managed daily salon operations, including scheduling appointments, customer service, and staff management.
  • Resolved guest complaints.
  • Created monthly reports that tracked progress towards goals set by ownership.
  • Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
  • Oversaw inventory control for retail products and supplies.
  • Completed routine maintenance and repair.
  • Operated equipment and machinery according to safety guidelines.

Catering Manager

Corner Bakery Cafe
Flowood, MS
06.2014 - 12.2015
  • Supervised servers during catered events to ensure high standards of service were met.
  • Managed all aspects of catering operations, including planning, budgeting, and execution for events of varying sizes.
  • Organized staff scheduling and trained new employees on food safety practices.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Coordinated logistics for off-site events, including transportation, setup, and breakdown of catering equipment.
  • Coordinated delivery times with clients and ensured that all items ordered arrived on time.
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Oversaw the hiring, training, and supervision of catering staff, promoting a culture of excellence and professionalism.
  • Maintained accurate records of orders and deliveries for catering services.
  • Assisted in setting up tables, chairs, decorations prior to a catered event.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Distributed food to service staff for prompt delivery to customers.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Cashier, Customer Service

Kroger
Clinton, MS
11.2012 - 06.2014
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Discounted purchases by scanning and redeeming coupons.
  • Greeted customers promptly and responded to questions.
  • Answered customers' questions and provided information on store procedures or policies.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Resolved customer complaints professionally in accordance with company policy.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Collected payments and provided accurate change.
  • Counted and balanced cashier drawers.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Stocked shelves with merchandise when needed.
  • Worked closely with front-end staff to assist customers.
  • Helped with purchases and signed customers up for rewards program.
  • Processed sales transactions to prevent long customer wait times.

Education

High School Diploma -

Terry High School
Terry, MS
05.2013

Some College - General Studies

Hinds Community College
Raymond, MS

Skills

  • Cash drawer balancing
  • Professionalism and courtesy
  • Daily reporting
  • Complex Problem-solving
  • Point of sale proficiency
  • Inventory management
  • Product knowledge
  • Complaint resolution
  • Cash handling expertise
  • Gift card handling
  • Product recommendations
  • Written and verbal communication
  • Conflict resolution
  • Multitasking and organization
  • POS systems
  • Reports and documents
  • Customer service
  • Liquor law compliance
  • Reliability and punctuality
  • Refunds and exchanges
  • Time management skills
  • Staff training
  • Money handling
  • Patience and empathy
  • Hospitality and accommodation
  • Customer relations
  • Dependability and reliability
  • Issue resolution
  • Customer service excellence
  • Proficient in [software]
  • Attention to detail
  • Decision making aptitude
  • Hardware diagnostics
  • Operating systems
  • Data recovery
  • Training curriculum design
  • Security protocols
  • Escalation management
  • Software installation
  • Technical training leadership
  • Technical support triage
  • Remote support
  • Network configuration
  • Application support
  • Operational documentation editing
  • Videoconferencing
  • Service support
  • Desktop support
  • Call recordkeeping
  • Software diagnosis
  • Network diagnostics
  • Call center operations
  • Microsoft outlook
  • Ticket support system management
  • Issue escalation
  • Decision-making
  • Mac systems
  • User guidance
  • Windows 10
  • Access issue resolution
  • Hardware upgrades
  • Customer service expert
  • Active listening
  • MS office proficiency
  • Technical support
  • Technical troubleshooting

References

References available upon request.

Timeline

Technical Support Advisor

Conduent
11.2023 - Current

Assistant Manager

Palm Beach Tan
06.2019 - 01.2021

Dispatch Supervisor

XPO Logistics
03.2018 - 06.2020

Salon Manager

Sun Gallery Tanning Studio
12.2015 - 09.2018

Catering Manager

Corner Bakery Cafe
06.2014 - 12.2015

Cashier, Customer Service

Kroger
11.2012 - 06.2014

High School Diploma -

Terry High School

Some College - General Studies

Hinds Community College

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BREANNA LANGSTON