Breanna Leverett - Jackson
Summary
Motivated and adaptable professional with a B.A. in Communications and active insurance licenses (Health, Life, and Personal Lines). Brings proven experience in client policy management, insurance verification, HIPAA awareness, CRM documentation, and customer relationship development within high-volume, compliance-driven environments. Skilled in Microsoft Excel for payment tracking, claims documentation, and revenue goal reporting. Currently transitioning into healthcare administration with focus on Revenue Cycle Management (RCM), Accounts Receivable (A/R), medical billing, and back-office operations. Highly trainable, eager to learn, and dedicated to building long-term value in healthcare support services.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
10.2024 - Current
- Followed safety protocols to minimize workplace accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
Insurance Sales Agent
Direct Auto
12.2023 - 08.2024
- Advised clients on coverage options and collaborated with marketing team
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Financial Professional Associate
New York Life Insurance Co
07.2023 - 12.2023
- Educated clients on insurance and financial planning products.
- Verified records and prepared accurate documentation for client funding.
- Met with members to understand goals and recommend solutions to fit specific needs.
Customer Service Agent
State Farm
07.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Arts - Communication, Music, Creative Writing
Columbia College
Columbia, SC04.2021
Skills
- Patient Communication
- Insurance Verification (Health, Life, Auto)
- Claims Processing Support
- Policy Quoting & Documentation
- Client Policy Management
- Insurance Plan Comparison
- Benefit Verification
- Customer Service Excellence
- Time Management
- HIPAA Compliance (willing to train)
- CRM Software (Salesforce, etc)
- Problem Solving and Conflict Resolution
Certification
- Licensed Insurance Producer – South Carolina • Personal Lines – Issued 2022 • Life – Issued 2023 • Accident & Health – Issued 2023
- Revenue Cycle Management Certificate (In Progress)
- HIPAA & Medical Billing Basics – Coursera/Udemy (In Progress)
- Business Analyst certificate (Expected in 2026)
Timeline
Fulfillment Associate
Amazon
10.2024 - Current
Insurance Sales Agent
Direct Auto
12.2023 - 08.2024
Financial Professional Associate
New York Life Insurance Co
07.2023 - 12.2023
Customer Service Agent
State Farm
07.2022 - 03.2023
Bachelor of Arts - Communication, Music, Creative Writing
Columbia College
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