Breanna Leverett - Jackson
Summary
Motivated and adaptable professional with a B.A. in Communications and active insurance licenses (Health, Life, and Personal Lines). Brings proven experience in client policy management, insurance verification, HIPAA awareness, CRM documentation, and customer relationship development within high-volume, compliance-driven environments. Skilled in Microsoft Excel for payment tracking, claims documentation, and revenue goal reporting. Currently transitioning into healthcare administration with focus on Revenue Cycle Management (RCM), Accounts Receivable (A/R), medical billing, and back-office operations. Highly trainable, eager to learn, and dedicated to building long-term value in healthcare support services.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
West Columbia, SC
10.2024 - Current
- Followed safety protocols to minimize workplace accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
Insurance Sales Agent
Direct Auto
Columbia, SC
12.2023 - 08.2024
- Advised clients on coverage options and collaborated with marketing team
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Financial Professional Associate
New York Life Insurance Co
Charleston, SC
07.2023 - 12.2023
- Educated clients on insurance and financial planning products.
- Verified records and prepared accurate documentation for client funding.
- Met with members to understand goals and recommend solutions to fit specific needs.
Customer Service Agent
State Farm
Columbia, SC
07.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Arts - Communication, Music, Creative Writing
Columbia College
Columbia, SC04.2021
Skills
- Patient Communication
- Insurance Verification (Health, Life, Auto)
- Claims Processing Support
- Policy Quoting & Documentation
- Client Policy Management
- Insurance Plan Comparison
- Benefit Verification
- Customer Service Excellence
- Time Management
- HIPAA Compliance (willing to train)
- CRM Software (Salesforce, etc)
- Problem Solving and Conflict Resolution
Certification
- Licensed Insurance Producer – South Carolina • Personal Lines – Issued 2022 • Life – Issued 2023 • Accident & Health – Issued 2023
- Revenue Cycle Management Certificate (In Progress)
- HIPAA & Medical Billing Basics – Coursera/Udemy (In Progress)
- Business Analyst certificate (Expected in 2026)
Timeline
Fulfillment Associate
Amazon
10.2024 - Current
Insurance Sales Agent
Direct Auto
12.2023 - 08.2024
Financial Professional Associate
New York Life Insurance Co
07.2023 - 12.2023
Customer Service Agent
State Farm
07.2022 - 03.2023
Bachelor of Arts - Communication, Music, Creative Writing
Columbia College