Breanna Linder
Laveen,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Service and Engagement Team Lead
Target
01.2022 - 11.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Ran a team of 40 team members and controlled where they were best fit for the business.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Maintained weekly business meetings with Corporate to speak behind the business needs and metrics.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Sr. Sandwich Artist
SUBWAY®Restaurants
09.2020 - 11.2021
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Handled money through POS system and kept counts to ensure no money shortage.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods and counting the inventory after every business day.
Education
High School Diploma -
Sunrise Mountain High School
Peoria, AZ05.2021
Skills
- Customer Service
- Document and Records Management
- Calm Under Pressure
- Problem Resolution
- Product Knowledge
- Understanding Customer Needs
- Complaint Resolution
- Staff Education and Training
Timeline
Service and Engagement Team Lead
Target
01.2022 - 11.2023
Sr. Sandwich Artist
SUBWAY®Restaurants
09.2020 - 11.2021
High School Diploma -
Sunrise Mountain High School
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