Breanna Long
Bryan
Summary
Dynamic and results-oriented professional with extensive experience in patient care and customer service, notably at Carespring. Excelled in data analysis, evidenced by co-authorship in a Neuroscience journal, and demonstrated exceptional problem-solving and communication skills. Proven leadership in high-stress environments, enhancing customer loyalty and operational efficiency.
Offering caring and adaptable approach, with passion for learning and growing in healthcare environment. Brings ability to quickly understand and apply patient care practices, along with skills in basic clinical tasks and communication. Ready to use and develop patient care and support skills in a healthcare role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
STNA
Caresprings
06.2024 - Current
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
Customer Service Representative
Arrow Tru Line
05.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Undergraduate Research Assistant
Ball State University Biology Department
09.2021 - 05.2023
- Recorded data and maintained source documentation following good documentation practices.
- Maintained detailed records of all experiments conducted, ensuring easy accessibility and proper documentation procedures were followed.
- Aided in the development of neuronal tracing data analysis for serotonin neurons of Drosophila and conducted behavioral analysis studies in third instar larva
- Co author on published research paper in Neuroscience journal
Education
Bachelor of Science - Biology
Miami University
Oxford, OH05-2025
No Degree - Biology
Ball State University
Muncie, IN05-2023
High School Diploma -
Bryan High School
Bryan, OH05-2021
Skills
- Patient care
- Data analysis and Representation
- Customer Service
- HIPAA Compliance
- Strong Communication and Team Work Skills
- Leadership and Management Skills
- Problem-Solving and Critical Thinking
- Time Management and Attention to Detail
Certification
- State Tested Nursing Assistant (STNA) - State Boards of Nursing.
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
Timeline
STNA
Caresprings
06.2024 - Current
Undergraduate Research Assistant
Ball State University Biology Department
09.2021 - 05.2023
Customer Service Representative
Arrow Tru Line
05.2021 - 08.2023
Bachelor of Science - Biology
Miami University
No Degree - Biology
Ball State University
High School Diploma -
Bryan High School
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