Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Lopez

Omaha,NE

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

2
2
years of professional experience

Work History

Cashier

Caseys's General Stores
Omaha, NE
01.2026 - Current
  • Processed customer transactions efficiently at the register.
  • Maintained clean and organized checkout area for customer convenience.
  • Assisted customers with product inquiries and store navigation.
  • Stocked shelves and replenished merchandise as needed throughout the day.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Customer Service Representative

Metlife
Omaha, NE
11.2024 - 01.2026
  • Managed customer inquiries through phone and email communication.
  • Assisted clients in understanding insurance products and services.
  • Resolved customer issues by providing timely solutions and support.
  • Followed up on pending requests to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Representative

Toast
Omaha, NE
07.2024 - 11.2025
  • Excelled in exceeding daily credit card application goals.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collected deposits or payments and arranged for billing.

Education

Bachelor of Science - Information Technology

University Nebraska of Omaha
Omaha, NE
01.2026 - 02.2026

Skills

  • Technical support
  • Network troubleshooting
  • Customer service
  • Problem resolution
  • Communication skills
  • Refunds and exchanges
  • Patience and empathy
  • Dependability and reliability

Timeline

Cashier

Caseys's General Stores
01.2026 - Current

Bachelor of Science - Information Technology

University Nebraska of Omaha
01.2026 - 02.2026

Customer Service Representative

Metlife
11.2024 - 01.2026

Customer Service Representative

Toast
07.2024 - 11.2025
Breanna Lopez