Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
2
2
years of professional experience
Work History
Cashier
Caseys's General Stores
Omaha, NE
01.2026 - Current
Processed customer transactions efficiently at the register.
Maintained clean and organized checkout area for customer convenience.
Assisted customers with product inquiries and store navigation.
Stocked shelves and replenished merchandise as needed throughout the day.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Representative
Metlife
Omaha, NE
11.2024 - 01.2026
Managed customer inquiries through phone and email communication.
Assisted clients in understanding insurance products and services.
Resolved customer issues by providing timely solutions and support.
Followed up on pending requests to ensure customer satisfaction.
Provided excellent customer service to resolve customer complaints in a timely manner.
Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Toast
Omaha, NE
07.2024 - 11.2025
Excelled in exceeding daily credit card application goals.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Collected deposits or payments and arranged for billing.