Breanna Maisonet
Orlando,United States
Summary
Public safety professional with comprehensive experience in emergency dispatch and crisis management. Known for collaborative approach and achieving timely and effective resolutions. Respected for adaptability and strong multitasking abilities, ensuring seamless operations under stress.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Orlando Fire Department
03.2025 - Current
- Maintained a high level of situational awareness throughout each shift, keeping colleagues informed of ongoing incidents and potential impacts on resource availability.
- Reduced errors in call handling through continuous training and adherence to best practices in emergency communication.
- Received public emergency and non-emergency calls and prioritized responses in order to effectively dispatch official units such as fire, and EMS while tracking data in real-time environments.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Medical Office Administrative Assistant
VITAS Healthcare
03.2023 - 11.2024
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Maintain effective communication on multi-line switchboard, boosting patient satisfaction.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
General Manager
YouFit Gyms
10.2018 - 03.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
Air Force Recruit
United States Air Force
01.2019 - 05.2019
- Led 250 trainees, ensuring strict protocol adherence and fostering professional conduct.
- Facilitated communication between trainees and command, boosting operational efficiency.
- Managed diverse issues, maintaining high discipline standards and respect for authority.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL05-2018
Associate of Arts - Emergency Management
Broward College
Fort Lauderdale05-2026
Skills
- Public safety awareness
- Stress tolerance
- Professionalism and integrity
- Call prioritization
- Emergency management
- Memory retention
- Information gathering
- Time management
- CPR and first aid
- Computer skills
- Active listening
- Effective communication
Certification
- EMD - Emergency Medical Dispatch through IAED
- CPR and AED Certification through American Red Cross
- CJBATCO - Florida Criminal Justice Basic Abilities Test -Correctional Officer- Passed
Timeline
911 Public Safety Telecommunicator
Orlando Fire Department
03.2025 - Current
Medical Office Administrative Assistant
VITAS Healthcare
03.2023 - 11.2024
Air Force Recruit
United States Air Force
01.2019 - 05.2019
General Manager
YouFit Gyms
10.2018 - 03.2023
High School Diploma -
Deerfield Beach High School
Associate of Arts - Emergency Management
Broward College
Similar Profiles
Annette PonceAnnette Ponce
Public Information Manager at Orlando Fire DepartmentPublic Information Manager at Orlando Fire Department
Holly HrindichHolly Hrindich
Emergency Communications Supervisor at Orlando Fire DepartmentEmergency Communications Supervisor at Orlando Fire Department
Glen MaddoxGlen Maddox
Logistics Specialist at Orlando Fire DepartmentLogistics Specialist at Orlando Fire Department
Ricardo CamposRicardo Campos
Business Sales Manager at Cellular Sales - Verizon Authorized RetailerBusiness Sales Manager at Cellular Sales - Verizon Authorized Retailer
Jose ValeraJose Valera
Loan Operations Representative at Hilton Grand VacationsLoan Operations Representative at Hilton Grand Vacations