Breanna Manifold
Bradenton,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results.
Detail-driven Order Filler with experience working for several large marketing companies. Looking for similar position where attention to detail, exemplary packing skills and inventory tracking knowledge will be put to good use.
Proficient in adhering to company policies and procedures while pricing merchandising to achieve business objectives. Successful at performing audits on sales, refunds and disbursements with accuracy. Methodical and focused professional skilled in performing price tag replacements and updates. Competent stock professional adept at managing grocery products with speed and skill. Familiar with using hand trucks, pallet jacks and forklifts. Excellent multitasking, organizational and listening abilities.
Overview
8
8
years of professional experience
Work History
Produce Clerk
Winn Dixie Supermarket
Bradenton, FL
01.2024 - Current
- Received and stocked incoming produce shipments.
- Organized displays of fresh fruits and vegetables in the store.
- Rotated produce items to ensure freshness.
- Informed customers about various types of produce available.
- Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
- Kept accurate records of inventory levels and restocked as needed.
- Cleaned work areas throughout shift to maintain sanitation standards.
- Weighed, labeled, priced, and packaged produce items for sale.
Customer Service Office Staff Member
Publix
Sarasota, FL
05.2019 - 12.2023
- Recommended products to customers, thoroughly explaining details.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Optimized customer support by establishing collaborative service environment.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided ongoing guest service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Safe balancing and cash handling.
- Investigated and solved routine and complex customer issues to earn repeat business.
General Merchandiser (Seasonal)
Target
Bradenton, FL
11.2021 - 03.2022
- Restocked and merchandised products to encourage strong sales.
- Prepared products by adding tags and readying pallets for restocking.
- Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
- Put new merchandise on shelves and racks in attractive arrangements.
- Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
- Maintained organized back storage room to support efficient restocking.
- Helped customers locate products and processed special orders for customers seeking out-of-stock items.
- Re-stocked check-out line and end-cap displays with new merchandise.
- Marked clearance products with updated price tags.
- Stamped, attached and changed price tags on merchandise and transported packages to customers' vehicles.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stocked and rotated products, supplies and paper goods to optimize freshness.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
E-Commerce Lead
Kroger
Maineville, OH
04.2016 - 05.2019
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Responded to customer issues and resolved complaints.
- Time-management based.
- Handled temp logs.
- labor management.
- schedule writing.
- Assisted other departments in food prep, set up planograms, and any jobs that involved setting up departments and/or inventory check ups.
- employee development, trained employees to become management.
Office Assistant
Bone Dry Roofing Inc
West Chester, OH
05.2016 - 05.2017
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Verified accuracy of business records by consistently updating customer information.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying and distributing mail.
- Developed correspondence letters, memos and emails.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Multitasking and answered multiline phones
Education
GED -
Manatee Technical College
Bradenton, FL03-2024
Skills
- Multitasking and Prioritization
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Creative Problem Solving
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Verbal and Written Communication
- Excellent Attention to Detail
- Regulatory Compliance
- Patient and Empathetic
- Complex Product Knowledge
- Computer Proficiency
- Team-Oriented and Cooperative
- Multi-Line Phone Systems
- Inbound and Outbound Calling
- Shipping and Receiving
- Product Signage and Labeling
- Safety Procedures
- Attention to Detail
- Heavy Lifting
- Teamwork and Collaboration
- Stocking and Replenishing
- Stockroom Maintenance
- In-Store Support
- Goal Setting and Prioritization
- Quick Learner
- Merchandising and Display
- Product Packaging
- Problem-Solving
- Motivated Team Player
- Product Inspection
- Quality Control
- Shipment Receiving
- Product Sales and Promotion
Timeline
Produce Clerk
Winn Dixie Supermarket
01.2024 - Current
General Merchandiser (Seasonal)
Target
11.2021 - 03.2022
Customer Service Office Staff Member
Publix
05.2019 - 12.2023
Office Assistant
Bone Dry Roofing Inc
05.2016 - 05.2017
E-Commerce Lead
Kroger
04.2016 - 05.2019
GED -
Manatee Technical College
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