Breanna Maxwell

.

• Assisted in recruiting, hiring and training of team members.
• Formulated policies and procedures to streamline operations.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reported issues to higher management with great detail.

• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Received, screened and routed incoming calls.
• Answered multi-line phone system and enthusiastically greeted callers.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Proofread and edited documents for accuracy and grammar.