Breanna McClintock
Wellford,SC
Summary
Customer service professional with proven track record in leading counter operations and ensuring smooth customer interactions. Known for strong team collaboration and results-driven approach. Reliable and adaptable, excelling in dynamic environments with skills in customer service and problem-solving.
Overview
11
11
years of professional experience
Work History
Lead After-School Teacher/Director on Duty
Minds In Motion Learning Center
10.2022 - Current
- Observed and monitored children's play activities to promote a healthy, safe environment.
- Implemented behavior interventions for struggling students, promoting positive choices and increasing academic success.
- Increased parent involvement through consistent communication and collaboration on student progress.
- Organized and stored toys and classroom materials to maintain order in activity areas.
- Monitored classroom to verify safe and secure environment.
- Utilized assessment data to inform instructional decisions and differentiate instruction based on individual needs.
- Collaborated with multidisciplinary teams to develop individualized education plans tailored to each student''s needs.
Healthcare Concierge For Aetna
Concentrix
08.2021 - 09.2022
- Must demonstrate a high level of detail orientation while performing job duties
- Calling Providers for Claims or additional information for a claim for a member
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Encryption Technician
Aerotek/Ingram Micro
06.2020 - 08.2021
- Evaluate and effectively read/understand a client's pick ticket
- Must demonstrate a high level of detail orientation while performing job duties
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Medical Screener
Octapharma Plasma
11.2019 - 03.2020
- Greet donors when entering in the center
- Answer the phone to set up appointments for new donors, and answer questions and concerns about plasma
- Using finger pricks, Blood pressure, thermometers, hematocrit machines, and refractometers for protein
- Opened and updated files with current donor information.
- Recorded patients' medical history, vital statistics, or information such as test results into medical records.
- Maintained a clean, neat, and properly sterilized work area.
- Registered new and current donors and conducted a series of screening procedures to determine suitability for payments.
Outbound Auditor
Timken
02.2018 - 07.2019
- Maintaining consistency to meet fulfillment deadlines
- Making sure the pack-slips (receipts) are correct and the boxes and pallets are correct on customers requirements
- Accomplished production goals by working with speed and accuracy
- Recorded order processing updates by entering information correctly
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
Packer
Timken
02.2018 - 07.2019
- Provided on-site training
- Reviewed packing slips and other documentation to properly box requested items for shipment
- Accepted, processed, and filled orders quickly and accurately
- Assembled and prepared cartons, crates, and containers to protect materials during shipment
- Maintained a clean and organized work environment, promoting safety and productivity.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
Preschool Teacher
Lighthouse Child Development
01.2017 - 01.2018
- Established indoor and outdoor safe play environments for toddlers
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and at any concerns proactively.
- Created and implemented developmentally appropriate curriculum addressing all learning styles
- Developed weekly lesson plans and activities to engage children and promote learning.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
Package Handler
Phillip Staffing/Contec LLC
05.2016 - 01.2017
- Palletized boxes for easy movement and shipment
- Created reports on packaging activities on a frequent basis to ensure that packaging and delivery information is posted on company database
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives
- Ensured packages were sealed properly
- Protected company inventory with well-organized and secure storage areas
- Alerted purchasing team of shortages or damaged goods identified when unloading trucks
- Ordered and replaced warehouse supplies stock and hand tools
- Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion
- Communicated with teammates and supervisors about potential hazards and other issues to resolve together
- Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments
After School Teacher
Quest Academy Public Charter School
09.2015 - 02.2016
- Developed and implemented interesting and interactive learning media to increase student understanding of course materials
- Maintained classroom discipline by applying proactive behavior management techniques
- Tested students with quizzes, essays and exams to gauge learning effectiveness
- Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students
- Built and strengthened positive relationships with students, parents and teaching staff to enhance student learning and classroom success
- Closely monitored and recorded student progress to create detailed learning plans for struggling students
- Worked outside normal hours to be available to answer parent and student questions
- Helped learners of all abilities build learning and study skills to promote life-long educational goals
Cashier
Dollar Tree
09.2014 - 09.2015
- Drove sales and add-on purchases by promoting specific item options to customers
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Trained new team members in cash register operation, stock procedures and customer service
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Worked closely with front-end staff to assist customers
- Learned roles of other departments to provide coverage and keep store operational
Cashier
Burger King
05.2014 - 09.2014
- Trained new team members in cash register operation, stock procedures and customer service
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with front-end staff to assist customers
- Troubleshoot and resolve issues with cash registers, card scanners and printers
Education
Bachelor of Science - Buisness With Human Resource Management Certificat
University of Phoenix
Tempe, AZ05-2028
High School Diploma -
James F. Byrnes High School
Duncan, SC05-2014
Skills
- Active Listening
- Critical Thinking
- Detail Orient
- Team Building
- Verbal and written communication
- Documentation and reporting
- Computer Literacy
- Time Management
- Customer service
- CPR/First Aid Certified
Timeline
Lead After-School Teacher/Director on Duty
Minds In Motion Learning Center
10.2022 - Current
Healthcare Concierge For Aetna
Concentrix
08.2021 - 09.2022
Encryption Technician
Aerotek/Ingram Micro
06.2020 - 08.2021
Medical Screener
Octapharma Plasma
11.2019 - 03.2020
Outbound Auditor
Timken
02.2018 - 07.2019
Packer
Timken
02.2018 - 07.2019
Preschool Teacher
Lighthouse Child Development
01.2017 - 01.2018
Package Handler
Phillip Staffing/Contec LLC
05.2016 - 01.2017
After School Teacher
Quest Academy Public Charter School
09.2015 - 02.2016
Cashier
Dollar Tree
09.2014 - 09.2015
Cashier
Burger King
05.2014 - 09.2014
Bachelor of Science - Buisness With Human Resource Management Certificat
University of Phoenix
High School Diploma -
James F. Byrnes High School
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