Breanna Mckenzie
North Little Rock,AR
Summary
Seasoned professional with a proven track record in retail and hospitality management, notably at Walmart. Expert in inventory management and customer service, I excel in team leadership and innovative problem-solving. Demonstrated ability to boost customer loyalty and streamline operations, enhancing overall efficiency by over 30%. Skilled in merchandising and adept at fostering strong team collaboration. Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Apparel Team Lead
Walmart
Maumelle, AR
10.2023 - 12.2024
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained accurate inventory records and conducted regular stock counts.
- Monitored the performance of all apparel associates, including coaching and training.
- Analyzed sales data from previous weeks and months in order to forecast future demand trends.
- Handled returns and exchanges according to company policies.
- Placed special orders or called other stores to find desired items.
- Participated in recruiting activities such as interviewing prospective candidates.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Coordinated with other departments such as marketing or finance when necessary.
- Described merchandise and explained use, operation and care.
- Maintained records related to sales for store management.
- Ordered supplies needed for the department on a regular basis.
- Resolved customer complaints regarding product quality or service in a timely manner.
- Ensured compliance with company policies and procedures related to safety, security, and attendance.
- Organized store by returning merchandise to proper areas and restocked displays.
Supervisor
Baptist Health Hospital
Little Rock, AR
08.2021 - 05.2023
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Negotiated with suppliers to secure cost-effective resources.
- Facilitated training sessions for new employees on company policies and procedures.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Complied with company policies, objectives and communication goals.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed company's expenditures and developed financial models.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Analyzed key performance indicators to identify effective strategies.
- Tracked progress on projects and provided timely feedback to staff members.
- Trained new employees on company policies, job duties, and performance expectations.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Created new strategies for improving customer service standards within the organization.
- Assessed company operations for compliance with safety standards.
- Directed and supervised team of 15 employees in daily operations.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed strategies to improve team performance and productivity.
- Trained new employees on company policies and procedures.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
HEAD COOK
Longhorn Steakhouse
LITTLE ROCK , AR
05.2013 - 05.2020
- Placed orders for food and supplies used for preparing and cooking meals.
- Kept up to date on industry trends in order to develop innovative dishes.
- Checked freezer and refrigerator each day to verify proper functioning.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Scheduled kitchen staff shifts and managed workload distribution.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Followed recipes and procedures to prepare, season and cook food products.
- Provided guidance and support to cooks during busy periods or when unexpected issues arise.
- Collaborated with management to design menus and special dishes.
- Trained new staff members in safe food handling procedures and knife skills.
- Managed kitchen staff, ensuring efficient workflow and high-quality food production.
- Consulted with executive chef regarding menu changes or other matters related to the kitchen.
- Experimented with new recipes and ingredients to refresh menu offerings.
- Checked quality of food products to meet high standards.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Implemented cost-control measures to maintain budgetary guidelines.
- Planned menus for banquets and special events as requested by management.
- Improved performance of team members resulting in high-quality meals produced daily.
- Monitored kitchen equipment for functionality and coordinated necessary repairs or replacements.
- Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Enforced strict health and hygiene standards in the kitchen and work areas.
- Monitored temperatures of prepared food and cold-storage areas.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Ordered supplies, ingredients, and equipment needed for the kitchen.
- Led team in high-pressure environments, ensuring timely delivery of orders.
- Monitored portion size and waste control to maintain cost effectiveness.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
Buffet Cook
KFC Restaurant
Jacksonville, AR
01.2006 - 06.2013
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Received and stored food and supplies.
- Followed health regulations when preparing, handling, storing, displaying, or serving food products.
- Monitored food stock levels and placed orders when necessary.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Assisted other cooks in preparing large batches of food items for buffets or special events.
- Maintained accurate inventory records for all supplies needed for the buffet line.
- Adhered to company policies and procedures concerning sanitation, safety, and customer service.
- Projected future needs to requisition food supplies, kitchen equipment and appliances.
- Executed proper techniques when preparing menu item ingredients.
- Organized ingredients for cooking, including washing, peeling, cutting and marinating food items.
- Ensured that all leftovers were properly stored after each meal period was complete.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Performed regular quality checks on cooked products to ensure freshness and safety standards were met.
- Set up buffet tables with appropriate decorations and utensils.
- Kept records of daily production sheets as well as temperature logs for hot foods.
- Demonstrated knowledge of various international cuisines by creating delicious dishes from different cultures.
- Provided excellent customer service by answering questions about menu items or offering suggestions based on guests' dietary restrictions.
- Garnished and arranged plated meals.
- Made meals in accordance with company standards and requirements.
- Responded promptly to customer inquiries regarding menu items and recipes.
- Monitored food temperatures to maintain food safety.
- Planned and prepared buffet menus according to customers' requests.
- Established nutritious menus in line with health standards and budget guidelines.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Tracked activities in daily logs and weekly update reports.
- Managed a team of assistants who helped with prepping ingredients or plating dishes.
Education
Associate of Arts - BUSINESS OFFICE SUPERVSOR
Pulaski Technical College
North Little Rock, AR05-2016
High School Diploma -
J.A. FAIR
LITTLE ROCK05-2008
Skills
- Store operations
- Brand awareness
- Fashion trend analysis
- Manage inventory
- Excellent written and verbal communication
- Building customer loyalty
- Product promotion
- Sales floor organization
- Adaptable and flexible
- Security practices
- Sales expertise
- Customer retention
- Customer needs assessment
- Organizational skills
- Store maintenance
- Sales goals achievement
- Documentation and reporting
- Basic mathematics
- Problem-solving aptitude
- Analytical thinking
- Return and Exchange Handling
- Analytical skills
- Inventory and stocking
- Excellent communication
- Team building
- Strong communication and interpersonal skills
- Inventory management
- Store opening and closing
- Exchange coordination
- Merchandising and display
- Money management
- Order fulfillment
- Problem-solving abilities
- Multitasking capacity
- Display design
- Retail merchandising
- Merchandise recommendations
- Upselling techniques
- Supplier negotiation
- Speech clarity
- Reliability
- Flexible hours
- Telephone etiquette
- Team collaboration
- Creative thinking
- Honest and dependable
- Relationship building
- Visual merchandising
- Operate cash registers
- Customer service
- Time management abilities
- Multitasking Abilities
Certification
- LICENSE TO OPERATE
- LICENSE TO LEAD
Timeline
Apparel Team Lead
Walmart
10.2023 - 12.2024
Supervisor
Baptist Health Hospital
08.2021 - 05.2023
HEAD COOK
Longhorn Steakhouse
05.2013 - 05.2020
Buffet Cook
KFC Restaurant
01.2006 - 06.2013
Associate of Arts - BUSINESS OFFICE SUPERVSOR
Pulaski Technical College
High School Diploma -
J.A. FAIR