Breanna McMaster
Pasadena,CA
Summary
Proven Guest Service Representative at Target, adept in leveraging computer skills and a detail-oriented approach to elevate guest satisfaction rates significantly. Excelled in fostering loyalty through exceptional customer service and teamwork, while mentoring staff on best practices. Achieved high customer satisfaction, showcasing a blend of technical proficiency and collaborative spirit.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Guest Service Representative
Target
Pasadena, CA
01.2023 - 02.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
Education
Bachelor's Degree - Biology
Pasadena City College
1570 E Colorado Blvd, Pasadena, CA 91106Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Teamwork and Collaboration
- Veterinary terminology
- Blood sampling
- Animal anatomy
- Training and mentoring
- Patient restraint
- Sample Collection
- Medical record-keeping
- Reception duties
- Proper Animal Restraint
Certification
Citrus college
1000 W Foothill Blvd, Glendora, CA 91741
- Veterinary assistant - June 2024 - October 2024
Timeline
Guest Service Representative
Target
01.2023 - 02.2024
Bachelor's Degree - Biology
Pasadena City College