Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna McQuinn

Champaign,IL

Summary

Motivated professional offering expertise in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to boost performance. Practiced at cultivating and retaining key client relationships and business partnerships. Adept at managing projects while producing successful outcomes. Ready to help achieve company goals!

Overview

9
9
years of professional experience

Work History

Customer Service Associate

Walgreens
6 2022 - Current
  • Cultivate knowledge of in-store item to answer customer inquiries and recommend products
  • Deliver friendly and efficient customer experience in the sales checkout and ordering process
  • Introducing promotions and opportunities to customers, cross-selling products to increase purchase sales
  • Ensuring compliance to company policy, procedures, and standards, including inventory control, workplace safety, and loss prevention
  • Stock, replenish, and organize inventory with accuracy and efficiency.
  • Cross-trained and backed up other customer service managers.
  • Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
  • Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Trained staff on operating procedures and company services.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Content Creator

Facebook
09.2020 - 06.2023
  • Created content for various social media platforms such as Facebook, YouTube and Twitch while amassing 18,000 followers
  • Demonstrating knowledge of multiple online video games to new customers through live streams
  • Brand expansion by creating and utilizing social media platform strategies such as merchandise lines and obtaining a target audience.
  • Customized brand message to reach and capture target audience interest and drive engagement.
  • Created content for websites and online publications.
  • Edited and proofread drafts of articles and other documents.
  • Boosted brand engagement by creating compelling social media posts and campaigns.
  • Implemented strategies and tactics to grow followers on social media channels.
  • Ensured compliance with copyright laws through diligent attribution practices when utilizing external sources in content creation projects.
  • Developed original content using social listening and independent sources.
  • Built, established and maintained relationships with sources.
  • Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics.
  • Strengthened content through proofreading and editing.
  • Utilized digital publishing platforms to prepare well-structured drafts.
  • Applied current editing and photography tools to tell great stories.
  • Created dynamic graphics and pieces to increase website and social media traffic.
  • Chose cover photography or artwork, selected fonts, and arranged designs to attract target readership.
  • Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Applied effective time management techniques to meet tight deadlines.

General Manager

Bake Homemade Pizza
01.2018 - 08.2020
  • Hire, onboard and train new employees, including instructing on food safety, customer service standards and operations
  • Responsible for the overall food and beverage operations by formulation of policies, business goals and exceeding revenue targets
  • Retaining successful relationships with external vendors in the food and beverage industry
  • Consistently control profits and losses by following company guidelines for labor and inventory management
  • Supervised day-to-day operations such as staff scheduling, clerical work and ensuring customer satisfaction
  • Creating an encouraging work environment by delegating responsibilities to teammates in a professional and positive manner.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Family Caregiver

Private Client
09.2016 - 01.2018
  • Scheduled daily and weekly care hours for client caseload.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
  • Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Maintained entire family's schedule and organized events.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided emotional support to families by offering compassionate guidance on caregiving techniques and coping strategies.
  • Reduced caregiver stress through reliable performance of all assigned tasks, allowing family members time for personal pursuits or self-care activities.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Developed strong relationships with patients and their families through empathetic listening skills, trust-building, and consistent follow-through on commitments.
  • Implemented behavior management strategies for patients with challenging behaviors, leading to a more harmonious home environment.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Strengthened communication skills through regular interactions with others.

Warehouse Associate

Mighty Nest
08.2015 - 08.2016
  • Extremely safety conscious and maintaining accuracy in warehouse operations to include loading and unloading merchandise; shipping and receiving; order picking and packing; staging and stocking
  • Recorded product, packaging and order information on specified
  • Marked stock items using identification tags, stamps, electric marking tools or other labeling equipment
  • Inspected merchandise for damages, performed corrective measures
  • Provided management support on discrepancies for management.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Helped train new employees in safe practices and warehouse procedures.

Education

High School Diploma -

Evanston Township High School
Evanston, IL

Associates in General Science - undefined

Parkland College
Champaign, IL

Skills

  • Attention to Detail
  • Documentation and Recordkeeping
  • Adaptability and Flexibility
  • Dependable and Cooperative
  • Multitasking and Organization
  • Collaboration and Teamwork
  • Inbound Call Management
  • Effective Communication
  • Conflict Mediation
  • Problem-Solving
  • Professionalism
  • Analytical Thinking

Timeline

Content Creator

Facebook
09.2020 - 06.2023

General Manager

Bake Homemade Pizza
01.2018 - 08.2020

Family Caregiver

Private Client
09.2016 - 01.2018

Warehouse Associate

Mighty Nest
08.2015 - 08.2016

Customer Service Associate

Walgreens
6 2022 - Current

High School Diploma -

Evanston Township High School

Associates in General Science - undefined

Parkland College

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Breanna McQuinn