Summary
Overview
Work History
Education
Skills
Timeline
Server

Breanna Meadows

O'Fallon,MO

Summary

Dynamic server with exceptional customer service skills honed at Napoli 2, adept at enhancing guest experiences through effective communication and menu knowledge. Proven ability to increase sales through upselling techniques while maintaining high cleanliness standards and fostering team collaboration in fast-paced environments. Committed to delivering memorable dining experiences.

Overview

13
13
years of professional experience

Work History

Server

Napoli 2
08.2024 - 08.2025
  • Provided excellent customer service in fast-paced dining environment.
  • Assisted with menu knowledge to enhance guest dining experiences.
  • Collaborated with team members to ensure efficient table turnover.
  • Maintained cleanliness and organization of dining area and service stations.
  • Learned POS system to process transactions and manage payments effectively.
  • Adapted quickly to guest needs, ensuring satisfaction and repeat business.
  • Followed safety and sanitation protocols to maintain a safe work environment.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Napoli Bros
03.2023 - 08.2024
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

Mike Duffys
04.2012 - 08.2023
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Server

First Watch
03.2017 - 05.2019
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.

Education

Winfield
Winfield, MO
2008

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques

Timeline

Server

Napoli 2
08.2024 - 08.2025

Server

Napoli Bros
03.2023 - 08.2024

Server

First Watch
03.2017 - 05.2019

Server

Mike Duffys
04.2012 - 08.2023

Winfield

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Breanna Meadows