Breanna Melvo
Beaumont
Summary
As a potential employee to your company, I exhibit great leadership skills and a willingness to produce quality work.
I know that I can and will be a great asset to your company , presenting myself at all times respectful and as a team player. My objective is to grow within a professional career, and become an example to all I come in contact with, encouraging good work ethic and doing my part to ensure the total task is always completed. Thank you for the potential opportunity to serve you.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Services
06.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Security Officer
Securitas Security Services USA
12.2021 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and persons to maintain security of premises.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
Mechanics Apprentice
Zachry Industrial
06.2021 - 01.2022
- Supported team members in completing projects on schedule, ensuring smooth operation of the workshop.
- Enhanced vehicle performance by performing thorough diagnostics and identifying necessary repairs.
- Reduced repair times by streamlining work processes and organizing tools efficiently.
- Provided exceptional service experiences for customers by addressing questions or concerns with professionalism.
- Ensured customer trustworthiness with honest assessments of required services, avoiding unnecessary costs for clients while upholding quality standards.
- Streamlined communication between workshop staff using effective interpersonal skills, promoting teamwork and collaboration.
- Maintained detailed records of completed services to ensure proper documentation for future reference.
- Increased workshop productivity by maintaining a clean, organized, and safe working environment.
- Enhanced knowledge of various automotive systems through hands-on experience and continuous learning from senior mechanics.
- Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
- Followed detailed instructions of lead mechanic to achieve quality standards.
Cashier Team Lead
HEB Grocery Store
08.2019 - 12.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Store Leader
Big Lots
03.2019 - 08.2019
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Elevated team performance with motivational approach and excellent training abilities.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
Clothing Sales Manager
Charlotte Russe
11.2018 - 03.2019
- Liaised with corporate headquarters regarding sales goals implementation resulting in improved regional performance.
- Enhanced customer satisfaction through personalized service and attention to individual needs.
- Expanded customer base by engaging in networking events within the local community and building strategic partnerships with other businesses in the area.
- Implemented loss prevention measures to reduce shrinkage rates while maintaining a welcoming atmosphere in the store.
- Increased repeat business through excellent customer service, cultivating loyal clients who became regular shoppers.
- Maintained visual merchandising standards in accordance with brand guidelines, ensuring an engaging shopping experience for customers.
- Established a positive work environment, fostering a culture of teamwork and collaboration among staff members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Retail Store Lead
Sears
02.2018 - 03.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Fostered a positive work atmosphere by establishing open lines of communication among staff members.
- Conducted regular audits of store compliance with company standards, ensuring optimal retail environment for both employees and customers.
- Achieved monthly sales targets consistently through strategic planning, promoting featured products effectively.
- Enhanced customer loyalty through personalized shopping experiences and tailored product recommendations.
- Provided comprehensive training for new hires, resulting in improved performance and quicker onboarding.
- Contributed to successful loss prevention measures by closely monitoring high-risk areas taking swift action when necessary.
- Coordinated seasonal floor sets transitions smoothly which minimized downtime on the sales floor.
- Resolved escalated customer issues, fostering goodwill and maintaining positive relationships with clients.
- Managed inventory control, reducing stock discrepancies and ensuring accurate product availability.
- Assisted in budget management, tracking expenses and monitoring sales data to optimize financial performance.
- Organized promotional events that drove foot traffic into the store while generating awareness about exclusive offers or limited-time deals.
- Increased store efficiency by streamlining processes and implementing effective merchandising strategies.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Representative
Walmart
07.2015 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
Bachelor - Forensic Science
Lamar University
Beaumont, TXHigh School Diploma -
Central Medical Magnet High School
Beaumont, TX06.2017
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Physical fitness
- Emergency response
- Access control
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Visitor tracking
- Access control management
- Active listening and communication
- Basic math skills application
- Excellent team building skills
- Stress tolerance
- Initiative and Self-motivation
- Small business development
- Trained in business development
- Typing and written communication
- Typing speed 80 WPM
- Advanced typing
- Efficient multitasking
- Friendly, positive attitude
- Dependable and responsible
- Computer skills
- Calm under pressure
- Organizational skills
- Microsoft teams
- Quality patient care
- Customer focus
- Quality control analysis
- In-depth product knowledge
- Equipment operation
- Tool operation
- Hand and power tools
Timeline
Security Officer
Allied Universal Security Services
06.2022 - Current
Security Officer
Securitas Security Services USA
12.2021 - 06.2022
Mechanics Apprentice
Zachry Industrial
06.2021 - 01.2022
Cashier Team Lead
HEB Grocery Store
08.2019 - 12.2020
Store Leader
Big Lots
03.2019 - 08.2019
Clothing Sales Manager
Charlotte Russe
11.2018 - 03.2019
Retail Store Lead
Sears
02.2018 - 03.2019
Customer Service Representative
Walmart
07.2015 - 12.2018
Bachelor - Forensic Science
Lamar University
High School Diploma -
Central Medical Magnet High School
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