Breanna Mentor
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Owner/Hairstylist
Envyy Effect LLC
03.2021 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Counted and documented opening and closing cash amounts daily.
- Answered phone calls and emails to schedule client appointments.
- Distributed business cards outside of salon to generate new business.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Used social media platforms to promote salon and services.
Customer Service Representative Team Lead
Convey Health Solutions
10.2014 - 02.2021
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Provide members with claim information
- Processed insurance payments
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Took cash and credit card payments via phone, in person, and through email.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
Cashier/Team Member
Wendy's
10.2013 - 10.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School Diploma -
Stellar Leadership Academy
Miami, FL06.2013
Skills
- Workflow Efficiency
- Professional Relationships
- Microsoft Office
- Quality Control
- Telephone Etiquette
- Inbound Call Answering
- Project Management Abilities
- Managing Multiple Tasks
- Medical Terminology Knowledge
- Call Center Operations
- Customer Service
Timeline
Owner/Hairstylist
Envyy Effect LLC
03.2021 - Current
Customer Service Representative Team Lead
Convey Health Solutions
10.2014 - 02.2021
Cashier/Team Member
Wendy's
10.2013 - 10.2014
High School Diploma -
Stellar Leadership Academy
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