Breanna Mesquita
Middletown,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
16
16
years of professional experience
Work History
Intake Specialist
Sobo And Sobo Law Firm
01.2023 - Current
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Managed approximately 200 incoming calls, emails and faxes per day from customers.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Identified areas of improvement within the intake process by regularly reviewing standard operating procedures and implementing changes as needed.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Assessed clients' needs and determined eligibility for intake services.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Completed intake assessment forms and filed clients' charts.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
Legal Assistant
Sobo & Sobo Law Firm
09.2021 - 12.2022
- Mail, fax, or email court documents to clients, witnesses, or court officials
- Creating, maintaining, and entering information into databases, which may include obtaining medical or employment records
- Request and follow up on clients’ medical records, organize all of clients records together for the attorney for court hearings
- Provide administrative support to lawyers and enhance office effectiveness
- Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Mailroom Clerk
Sobo And Sobo Law Firm
06.2020 - 09.2021
- Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
- Streamlined package tracking system by implementing barcode scanning technology for accurate recordkeeping.
- Participated in regular team meetings to discuss ongoing projects and share insights about challenges faced in the scanning process.
- Gathered, sorted and scanned documents to enter into computer system.
- Labeled digital files and document details using predetermined naming conventions.
- Provided access to records for digital and non-digital storage and retrieval.
Medical Records Clerk
Sobo & Sobo Law Firm
07.2016 - 06.2020
- Gather patient demographic and personal information
- Issue medical files to persons and agencies according to laws and regulations
- Distribute medical charts to the appropriate departments of the firm
- Maintain quality and accurate records in client’s files
- Ensure patient charts, paperwork and reports are completed in an accurate and timely manner
- Make sure all medical records are protected and kept confidential and file all patients' medical records and information
- Complete clerical duties including answering phones and responding to emails.
- Streamlined medical record retrieval by implementing an efficient filing system.
Receptionist/Clerical
Suny Orange (Orange County Community College)
10.2014 - 03.2015
- Greeted and directed students to the right departments
- Answered the phone and transfer callers to the appropriate staff members
- Received, sort and forward incoming mails
- Managed the ordering, receiving, stocking and distribution of office supplies
- Performed general office duties such as typing, operating office machines, and sorting mail
- Sorted and routed incoming mail, answered correspondences, and prepared outgoing mail
- Input, updated, and proofread data and other information, such as records or reports
- Compiled, copied, sorted, and filed office records
- Reviewed files, records, and other documents to obtain information to respond to requests.
Summer Youth Counselor
Orange Works Employment and Training Admin.
07.2008 - 08.2014
- Created different arts and crafts for the kids to make
- Organized and participated in indoor and outdoor children’s games
- Supervised the Counselors-in-training to monitor their interaction with the children
- Distributed free lunches in the park to families who are on Government assistance.
Administrative Assistant
White Plains Youth Bureau
11.2013 - 04.2014
- Greeted and directed visitors to WPYB
- Answered the phone and directs callers to the appropriate staff members
- Received, sorted and forwarded incoming mails
- Managed the ordering, receiving, stocking and distribution of office supplies
- Designed and implemented WPYB's building safety and fire manual.
Volunteer Office Assistant
White Plains Hospital
05.2013 - 06.2013
- Performed general office duties such as typing, operating office machines, and sorting mail
- Sorted and routed incoming mail, answered correspondences, and prepared outgoing mail
- Input, updated, and proofread data and other information, such as records or reports
- Compiled, copied, sorted, and filed office records
- Reviewed files, records, and other documents to obtain information to respond to requests.
Secretary
Orange Works Employment and Training Admin.
07.2008 - 08.2008
- Maintained and updated filing, inventory, mail, and database systems, manually or by computer
- Maintained and updated records of materials filed or removed, using logbooks or computers
- Performed general office duties such as typing, operating office machines, and sorting mail.
Education
Some College (No Degree) -
Berkeley College
White Plains, NYSome College (No Degree) -
Orange County Community College
Middletown, NYHigh School Diploma -
Middletown High School
Middletown, NY06.2012
Skills
- Proficient with the following computer software: MS Word, MS Excel, MS PowerPoint
- Advanced Word Processing
- Intake Assessment
- Eligibility Review
- Application Assessments
- Claims Processing
- HIPAA Compliance
- Document Filing
- Data Entry
Timeline
Intake Specialist
Sobo And Sobo Law Firm
01.2023 - Current
Legal Assistant
Sobo & Sobo Law Firm
09.2021 - 12.2022
Mailroom Clerk
Sobo And Sobo Law Firm
06.2020 - 09.2021
Medical Records Clerk
Sobo & Sobo Law Firm
07.2016 - 06.2020
Receptionist/Clerical
Suny Orange (Orange County Community College)
10.2014 - 03.2015
Administrative Assistant
White Plains Youth Bureau
11.2013 - 04.2014
Volunteer Office Assistant
White Plains Hospital
05.2013 - 06.2013
Summer Youth Counselor
Orange Works Employment and Training Admin.
07.2008 - 08.2014
Secretary
Orange Works Employment and Training Admin.
07.2008 - 08.2008
Some College (No Degree) -
Berkeley College
Some College (No Degree) -
Orange County Community College
High School Diploma -
Middletown High School
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