Breanna Mezzell
Eufaula ,Ok
Summary
Diligent assistant manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance. Proficient leader delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer service.
Overview
1
1
Certification
Work History
Assistant Manager
Sonics Drive In
Stigler, Ok
08 2006 - 10 2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Assistant manager
Dennys Restaurant
Wilmer, Tx
11 2021 - 05 2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Department Manager
Nichols Market
Eufaula,ok
08 2021 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Education
2008
Skills
- Operations management
- Recruiting and interviewing
- Budgeting
- Employee scheduling
- Employee performance evaluations
- Training
- Staff supervision
- Cost Control
Certification
- Management course taken in Tulsa, Ok through Sonic drive thru Joe Moore Group
Timeline
Assistant Manager - Sonics Drive In
08 2006 - 10 2015
Assistant manager - Dennys Restaurant
11 2021 - 05 2022
Department Manager - Nichols Market
08 2021 - Current
Stigler High School - ,