Summary
Overview
Work History
Education
Skills
Timeline
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Breanna Middleton

Summary

Enhance program operations by delivering skilled, efficient and well-organized support to program staff. Focused on optimizing procedures to minimize wasted time and resources. Good oral and written communication, relationship-building and prioritization skills. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

8
8
years of professional experience

Work History

Program Assistant

HealthTrust Workforce Solutions
07.2021 - 01.2024
  • Maintains open communication with Travel Recruiters, Program Managers, Director of Recruitment and Director of Travel Operations in an effort to meet special needs and address problems or concerns
  • Responses to supervisors and co-workers request for information and assistance in a timely manner
  • Receives and screens travelers, client facilities and vendor partners’ inquiries. Forwards inquiries or complaints to the appropriate individual for resolution and follows up in a timely manner to ensure issue was resolved satisfactorily
  • Answers the telephone; provides courteous, effective assistance to callers; takes and relays accurate, timely messages
  • Checks the “Recruiter Line” on a daily basis and forwards the messages accordingly
  • Supports Recruitment in tracking Nurse Competency Testing and Checklists, applications and system updates
  • Manages all leads received from “Applicant Tracking Systems” as well as interdepartmental/intercompany referral leads (i.e. account managers, local offices etc.)
  • Interacts with all team members to constantly improve the submission turnaround time with client
  • Other duties as assigned

Unit Secretary

Lewisgale Medical Center
05.2020 - 06.2021
  • Maintained accurate records of patient care activities including vital signs, medications, treatments.
  • Ordered medical supplies as needed for the nursing unit staff.
  • Completed forms related to admissions, discharges, transfers of patients using EHR system.
  • Greeted visitors to the nursing unit in a friendly and helpful manner.
  • Prepared reports related to patient care activities as requested by supervisors or physicians.

  • Maintained accurate patient records in accordance with HIPAA regulations.

Patient Care Technician

Trident Medical Center
05.2019 - 04.2020
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Provided direct patient care and assistance to healthcare team members.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Assisted with patient admissions, discharges and transfers.
  • Conducted safety rounds regularly to ensure safe environment for patients.

Patient Service Representative

Helping Hand Clinic
02.2016 - 04.2019
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

Education

Associate of Science - Business Administration And Management

Miller-Motte College
04-2019

Bachelor of Science - Health Administration

South College
Knoxville, TN

Skills

  • Vendor Relationship Management
  • Operations Assistance
  • Teamwork and Collaboration
  • Report Writing
  • Roadmap Planning
  • Appointment Confirmation
  • Appointment Scheduling
  • System Updates

Timeline

Program Assistant

HealthTrust Workforce Solutions
07.2021 - 01.2024

Unit Secretary

Lewisgale Medical Center
05.2020 - 06.2021

Patient Care Technician

Trident Medical Center
05.2019 - 04.2020

Patient Service Representative

Helping Hand Clinic
02.2016 - 04.2019

Associate of Science - Business Administration And Management

Miller-Motte College

Bachelor of Science - Health Administration

South College

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Breanna Middleton