Breanna Moore
West Columbia,SC
Summary
Excellent communicator with an outgoing personality and strong desire to learn, looking for an office administration position, to apply solid management background. Bringing 8+ years of hospitality customer service experience, with 4+ years of Front Desk Supervisor experience, and almost 2 years of Hotel Manager experience to a well established family oriented organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Office Manager
WHITE OAK MANOR OF COLUMBIA
Columbia, SC
07.2023 - 05.2024
- Responsible for all Facility billing, accounts receivable, and collection activities and supervision of billing and collections personnel
- Responsible for achieving cash collection and AR goals for the Facility
- Works with other department heads to ensure compliance with all financial regulatory and other requirements.
Hotel Manager
Towneplace Suites Columbia West Lexington
West Columbia, SC
07.2021 - 07.2023
- Duties: Customer service, Keep track of the number of vacancies and reservations, and adjust occupancy rates as needed, Ensure that employees complete tasks on schedule to increase productivity, Complete employee evaluations, Adapt quickly to unexpected events like cancellations or last-minute reservations
- Answering phone calls when needed, Helping employees prepare rooms for new reservations, Keeping track of food and supply inventories, and ordering new supplies when needed, Inspecting rooms, pools, and other areas to ensure staff are keeping them clean and presentable, Checking rooms to make sure guests have left after a fire alarm or another emergency, Assist guests with making reservations, confirming reservations, or make changes to existing reservations, Answer questions about the hotel and the services that the hotel provides, Greet guest and assist them with checking in or out of the hotel, Assist guests with any requests or needs that they require during their stay, Ensure that the guest has the best possible experience while staying in the hotel, Input invoices and manage the AR accounts for the hotel, Supervise the Front Office Manager and Housekeeper Inspectors to ensure the hotel policies, procedures, and standards are in place and being maintained, Assist with training new employees when needed, Make weekly employee schedule and ensure employee hours are correct for payroll purposes, etc.
Front Desk Manager
Comfort Suites
Lexington, SC
11.2014 - 07.2021
- Duties: Customer service, Answer multi phone lines, Assist guests with making reservations, confirming reservations, or make changes to existing reservations, Answer questions about the hotel and the services that the hotel provides, Greet guest and assist them with checking in or out of the hotel, Assist guests with any requests or needs that they require during their stay, Ensure that the guest has the best possible experience while staying in the hotel, General office duties, Supervises all front desk agents, Trains all new front desk agents, Makes the front desk schedule, etc.
Receptionist
Dick Smith Infiniti
Columbia, SC
11.2010 - 09.2011
- Duties: Customer service, Answer phones and connect customer with the proper department and/or associate, Assist with general office duties, Take service payments, Make daily deposits, etc.
Massage Therapist/Receptionist
Hot Rock Massages
Lexington, SC
09.2009 - 03.2010
- Duties: Customer service, Assist clients with stress relief and relaxation, Assist with general office duties, etc.
Massage Therapist/Receptionist
Elegant Solutions Spa
Woodbridge, VA
02.2008 - 04.2008
- Duties: Customer service, Assist clients with stress relief and relaxation, Assist with general office duties, etc.
Administrative Specialist
University of South Carolina School of Medicine
Columbia, SC
08.2005 - 11.2006
- Duties: File room manager, Assist with billing operations, Assist administrators/administrators assistants, etc.
Education
Associate in Science (AS) in Psychology -
Midlands Technical College
Certification in Massage Therapy -
Southeastern Institute
High School Diploma -
White Knoll High School
Skills
- Leadership
- Medical office experience
- Organizational skills
- Time management
- Communication skills
- ICD-10
- Office experience
- Typing
- Data entry
- Supervising experience
- Management
- Working with people with developmental disabilities
- Cash register
- Cash handling
- Sales
Certification
- Licensed Massage Therapist
- CPR Certification
- AED Certification
Additional Information - Computer Software Knowledge
Microsoft Office (Word, Excel, Access and PowerPoint); Microsoft Internet Explorer; Microsoft Outlook; WordPerfect; Mysis; ChoiceAdvantage
Accomplishments
- Phi Theta Kappa
- The National Society of Leadership and Success
Timeline
Business Office Manager
WHITE OAK MANOR OF COLUMBIA
07.2023 - 05.2024
Hotel Manager
Towneplace Suites Columbia West Lexington
07.2021 - 07.2023
Front Desk Manager
Comfort Suites
11.2014 - 07.2021
Receptionist
Dick Smith Infiniti
11.2010 - 09.2011
Massage Therapist/Receptionist
Hot Rock Massages
09.2009 - 03.2010
Massage Therapist/Receptionist
Elegant Solutions Spa
02.2008 - 04.2008
Administrative Specialist
University of South Carolina School of Medicine
08.2005 - 11.2006
Associate in Science (AS) in Psychology -
Midlands Technical College
Certification in Massage Therapy -
Southeastern Institute
High School Diploma -
White Knoll High School
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