Breanna Morgan
Bay Saint Louis,MS
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Intuit
10.2023 - 01.2024
- Contacted customers about potential service upgrades, new intuit services and account changes.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Assisted customers with products by screen-sharing & using glance intuit.
- Promptly answering calls & resolving customers issues.
Customer Service Representative
Verizon Communications
07.2021 - 09.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Offered advice and assistance to customers, paying attention to special needs or wants
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Work at Home Customer Service Representative
Group O
03.2018 - 06.2021
- Provided primary customer support to internal and external customers
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Responded to customer requests for products, services and company information
- Recommended products to customers, thoroughly explaining details
- Answered customer telephone calls promptly to avoid on-hold wait times
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Applied Science - Criminal Justice Technology
MGCCC
01.2017
High School Diploma -
Pass Christian High School
01.2015
Skills
- Upselling Products and Services
- Issue and Complaint Resolution
- Customer Account Management
- Customer Retention Strategies
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- De-escalation Techniques
- Strong Analytical and Problem Solving Skills
- Safety and Security
- Inbound and Outbound Calling
- Product Knowledge
- Account Updating
- Paperwork Processing
- Call Management
- Data Entry
- Microsoft PowerPoint
- Adaptive Team Player
- Medical Terminology Knowledge
Timeline
Customer Service Representative
Intuit
10.2023 - 01.2024
Customer Service Representative
Verizon Communications
07.2021 - 09.2023
Work at Home Customer Service Representative
Group O
03.2018 - 06.2021
Associate of Applied Science - Criminal Justice Technology
MGCCC
High School Diploma -
Pass Christian High School
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