Breanna Morgan
Bakersfield,CA
Summary
Motivated Retail/Restaurant Manager with 7 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Store Manager
GOODWILL INDUSTRIES OF SOUTHEASTERN MICHIGAN
05.2024 - 04.2025
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
FOH Manager
Aubree's Pizzeria and Grill
08.2021 - 05.2024
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
General Manager (GM)
Wendy's
08.2019 - 08.2021
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
AM Supervisor
Buffalo Wild Wings
08.2018 - 08.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Trained kitchen staff to perform various preparation tasks under pressure.
Line Cook
Buffalo Wild Wings
06.2017 - 08.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Grilled meats and seafood to customer specifications.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Crew Member-Manager
Wendy's
01.2016 - 04.2017
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High school or equivalent -
Adrian High School
Adrian, MI06.2019
Skills
- Meal preparation expertise
- Cash management
- Leadership
- Budgeting
- Marketing
- Inventory Control
- Labor Cost Analysis
- Reporting and documentation
- Merchandising
- Store operations
- Microsoft Office
- Hiring management
- Basic arithmetic proficiency
- Operations oversight
- Analysis skills
- Sales
- Communication skills
- Profit & Loss
- Phone etiquette
- Forecasting
- Store Management Experience
- Retail sales
- Organizational skills
- Management
- Cash Handling (7 year)
- Typing
- Sales Experience (1 year)
- Customer Service (8 years)
- Strong multi-tasking
- Budget leadership
- Food Safety
- Restaurant Management
- Performance monitoring
- Loss prevention strategies
- Benefits and payroll coordination
- Employee Scheduling
- Filing
- Deadline oriented
- Excel spreadsheet management
- Experienced with Word
- Visual communication
Certification
- Food Handler Certification
- Driver's License
- ServSafe
Personal Information
- Willing To Relocate Within Certain Distance
- Authorized To Work: US for any employer
- Title: Retail Store Manager
Languages
English
Native or Bilingual
Timeline
Retail Store Manager
GOODWILL INDUSTRIES OF SOUTHEASTERN MICHIGAN
05.2024 - 04.2025
FOH Manager
Aubree's Pizzeria and Grill
08.2021 - 05.2024
General Manager (GM)
Wendy's
08.2019 - 08.2021
AM Supervisor
Buffalo Wild Wings
08.2018 - 08.2019
Line Cook
Buffalo Wild Wings
06.2017 - 08.2018
Crew Member-Manager
Wendy's
01.2016 - 04.2017
High school or equivalent -
Adrian High School
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