Breanna Morris
Pennington,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Houston County Sheriff's Office
12.2020 - Current
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
911 Dispatcher
Trinity County Sheriffs Office
10.2020 - 04.2023
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Pharmacy Clerk
Brookshire Brothers
09.2019 - 12.2020
- Greeted customers at counter and provided excellent customer service.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Organized pharmacy area to maintain clean and orderly environment.
911 Dispatcher
Angelina County Sheriffs Office
02.2018 - 02.2018
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and a fast-paced environment.
911 Dispatcher
Trinity Police Department
10.2016 - 02.2018
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Assisted callers in emergency situations with appropriate information and support.
Cashier
Lucky Star Cleaners
07.2014 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Trinity High School
Trinity, TX06.2016
Skills
- Data Entry
- Emergency Call Routing
- Data Systems
- Map Reading Skills
- Weather Watching
- Verbal and Written Communication
- Crisis Management
Certification
- FEMA IS-100.C
- FEMA IS-200.C
- FEMA IS-700.B
- FEMA IS-800.D
- Ethics
- CPR
- Spanish For Law Enforcement
- Basic Telecommunicator
- Intermediate Telecommunicator
- Advanced Telecommunicator
- Basic Jailer
- Pipeline Safety Training
- Fire Service Dispatch
Timeline
911 Dispatcher
Houston County Sheriff's Office
12.2020 - Current
911 Dispatcher
Trinity County Sheriffs Office
10.2020 - 04.2023
Pharmacy Clerk
Brookshire Brothers
09.2019 - 12.2020
911 Dispatcher
Angelina County Sheriffs Office
02.2018 - 02.2018
911 Dispatcher
Trinity Police Department
10.2016 - 02.2018
Cashier
Lucky Star Cleaners
07.2014 - 01.2017
Trinity High School
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