Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Mortimer

Raleigh,NC

Summary

Dynamic team leader with a proven track record at The Home Depot Inc, excelling in coaching and conflict resolution. Enhanced team performance through effective mentoring and a focus on workplace safety. Committed to fostering a customer-centric environment, resulting in increased loyalty and repeat business. Skilled in performance improvement and attention to detail.

Overview

5
5
years of professional experience

Work History

Team Lead

The Home Depot Inc
01.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Customer Service Representative

The Home Depot Inc
05.2022 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Cashier

The Home Depot Inc
03.2021 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cold Line Team Member

Freddys Frozen Custard And Steakburger
06.2020 - 03.2021
  • Supported team members with various tasks, promoting a collaborative work environment for efficient service delivery.
  • Demonstrated proficiency in using various kitchen tools such as knives, slicers, mixers, and scales for accurate portion control.
  • Streamlined food assembly procedures by organizing ingredients strategically for quick access during busy periods.
  • Managed food preparation processes with precision, ensuring consistent quality output for every order served.

Education

Nursing

East Wake High School
Wendell, NC

No Degree - Nursing

Wake Technical Community College
Raleigh, NC

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance improvement
  • Workplace safety
  • Schedule management
  • Complaint resolution
  • Diversity and inclusion

Timeline

Team Lead

The Home Depot Inc
01.2023 - Current

Customer Service Representative

The Home Depot Inc
05.2022 - 01.2023

Cashier

The Home Depot Inc
03.2021 - 05.2022

Cold Line Team Member

Freddys Frozen Custard And Steakburger
06.2020 - 03.2021

Nursing

East Wake High School

No Degree - Nursing

Wake Technical Community College

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Breanna Mortimer