- Support execution of a $10B mission-critical data center project
Manage and maintain project documentation for 30+ subcontractors and multiple second- and third-tier partners, ensuring compliance with contract requirements and project standards according to scope requirements
- Support subcontractor change order processing including cost data entry and compliance review
- Assist with billing workflows, cost coding, and financial data entry, supporting accurate project cost tracking and reporting
Maintain organized records for contracts, permits, safety documentation, and compliance files, supporting audits and internal reviews
- Coordinate subcontractor compliance documentation and CCIP tracking
Utilize Bluebeam Revu for drawing review, markups, and document coordination
Use DroneDeploy to support site visualization, aerial progress documentation, and project reporting
Track and process RFIs, submittals, and cost-related documentation within CMiC and Autodesk Construction Cloud (ACC)
Assist cost managers with pay application processing, including verifying approved change order backup and cost alignment
Coordinated project schedules, ensuring timely completion of tasks and adherence to deadlines.
Sales Support Specialist II
GreatAmerica Financial Services
Cedar Rapids
01.2024 - 05.2025
Oversee cash transactions to ensure proper documentation and adherence to financial protocols.
Manage invoice reconciliation processes, ensuring accurate and timely resolution of discrepancies
Drive sales and build strategic partnerships with vendors and distributors to increase revenue and expand market presence.
Created customized proposals tailored specifically for each clients needs, leading to an increased success rate of closed deals.
Collaborated cross-functionally with internal departments in marketing, operations, and finance teams to ensure seamless execution of client projects.
Participate actively in industry conferences and trade shows to expand the network and generate new business opportunities.
Managed over 100 incoming calls and emails from customers daily
Account Support Specialist
GreatAmerica Financial Services
Cedar Rapids, IA
12.2022 - 01.2024
Trained new team members on account management software and best practices.
Analyzed customer feedback to enhance service delivery and improve satisfaction.
Resolved customer queries by recommending tailored solutions and effectively guiding end users through product functionalities, enhancing user satisfaction, and improving overall service quality
Protect our customer accounts by understanding and abiding by our account security procedures in all interactions
Provide an exceptional customer experience by using a personable approach to understanding the needs and next steps for customer requests.
Averaged over 65 cases per day with customer requests.
Assistant Project Manager – Mission Critical (Meta Data Center) at Aldridge ElectricAssistant Project Manager – Mission Critical (Meta Data Center) at Aldridge Electric
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC