Breanna Nash
Gastonia,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
TTEC
03.2023 - Current
- Actively listened to customer's phone calls and validated and determined any missing transactions on fraud claims.
- Reviewed and processed customers fraud claims.
- Updated customers account information to maintain customer records.
Inventory Associate
WIS International
04.2017 - 12.2022
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover any discrepancies.
- Maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Performed data entry and completed proper paperwork.
Teacher/Floater
Cora's Tiny Tots
10.2016 - 04.2017
- Documented student observations and other information to create reports.
- Organized and distributed materials needed for planned classroom activities.
- Guided students and aided with individual needs using behavior management techniques.
- Collaborated with teachers, substitutes and administrators for smooth daily functions.
Sales Associate
Dollar General
04.2014 - 10.2016
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Collected payments and provided accurate change. Assessed customer needs to provide assistance and information on product features.
Education
Certificate - Early Childhood Education
Gaston College
Dallas, NCHigh School Diploma -
Hunter Huss High School
Gastonia, NC06.2012
Skills
- Customer Service
- Inventory Tracking
- Proficiency
- Attention to Detail
- Data Entry
- Microsoft Office
- Recordkeeping and Documentation
- Verbal and Written Communication Skills
- Payment Processing
- Data Processing
- Cash Register Operations
- Lesson Planning
- Analytical Skills
- Activity Planning
Timeline
Customer Service Representative
TTEC
03.2023 - Current
Inventory Associate
WIS International
04.2017 - 12.2022
Teacher/Floater
Cora's Tiny Tots
10.2016 - 04.2017
Sales Associate
Dollar General
04.2014 - 10.2016
Certificate - Early Childhood Education
Gaston College
High School Diploma -
Hunter Huss High School
Similar Profiles
Sheila CerbitoSheila Cerbito
Customer Service Representative (US Retail) at TTECCustomer Service Representative (US Retail) at TTEC
Ana SubiriaAna Subiria
FNOL at TTECFNOL at TTEC
Georgie TouzelGeorgie Touzel
Health Insurance Agent at TTECHealth Insurance Agent at TTEC
Shamieka GuiltyShamieka Guilty
Customer Service Representative at TTECCustomer Service Representative at TTEC
Madelyn HaskettMadelyn Haskett
Host Trainer at Outback SteakhouseHost Trainer at Outback Steakhouse