Summary
Work History
Education
Skills
Timeline
Generic

Breanna Nelson

Mansfield,Tx

Summary

Seeking a Coordinator position to utilize my broad expertise in customer service, team collaboration, and problem-solving honed through various roles. Excited to contribute my skills towards enhancing operations and fostering growth within a dynamic and innovative environment.

Work History

Customer Service Analyst Intern

JP Morgan And Chase
08.2023 - Current
  • Effectively communicating client needs through professional emails, showcasing strong communication skills.
  • Working 50+ cases in first two months taking on requests, consistently keeping all cases updated, and closing all within appropriate SLA
  • Spearheaded W9 Project, successfully researching and resolving issues for 690 clients in 3 days, preventing additional charges



Home Manager

Self-employeed
01.2012 - Current
  • Accomplishing daily tasks, while resolving various interjecting issues and conflicts with creative solutions
  • Researching and keeping current on evolving methods of specialized care and modifying care plan to provide optimum support as needed.

Retail Team Member

Target
07.2017 - 03.2020
  • Assisted customers with product information and personal experience, resulting in increased sales
  • Trained new team members effectively, enhancing departmental engagement and support
  • Took on added job duties during unexpected backlog, resulting in meeting project target date.

Assistant Marketing Director

Chick-Fil-A
06.2009 - 12.2012
  • Coordinated dynamic marketing content, boosting customer traffic and engagement
  • Devised marketing plans using digital strategies, print advertising and word of mouth tactics, bringing in more customers and increasing profits
  • Managed social media and website, cultivating lasting customer relationships and increased returns.

Education

Accelerated Course Training - Business Operations

Year Up
Dallas, TX
01.2024

Skills

  • MS Office: Outlook, Word, Power Point, and Excel
  • Client Relationship Management
  • Strong Communication
  • Team Collaboration
  • Organization
  • Detail-Oriented Approach
  • Analytical Problem-Solving
  • Operational Risk Management
  • Self Sufficient
  • Innovative

Timeline

Customer Service Analyst Intern

JP Morgan And Chase
08.2023 - Current

Retail Team Member

Target
07.2017 - 03.2020

Home Manager

Self-employeed
01.2012 - Current

Assistant Marketing Director

Chick-Fil-A
06.2009 - 12.2012

Accelerated Course Training - Business Operations

Year Up

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Breanna Nelson