Breanna Nelson

Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.

• Called customers to coordinate schedules and set appointments.
• Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of t primary practice setting.
• Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
• Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.

• Organized and prioritized incoming orders and optimized team workflows and resources to handle dynamic demands
• Streamlined internal processes, reducing project completion times and increasing overall efficiency.
• Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Conferred with other Leaders to coordinate operations and activities within or between departments.

• Allocate tasks to team members and monitor progress to ensure quality and timely order fulfillment
• Innovated tool assisting in evaluating patterns regarding timing of order placement and pick up/delivery utilization to optimize scheduling
• Investigate and respond to customer inquiries concerning discrepancies sustaining customer relations
• Coach and motivate team members to promote department success while identifying and communicating opportunities for growth.

• Create schedule for 4 departments involving 45+ team members by analyzing trends and anticipating customer demand
• Assess current or potential complications and implement solutions regarding organizational, team member, and customer relations
• Establish and maintain successful workflow using time management, effective communication and attentiveness.