Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Breanna Nelson

Arlington

Summary

Customer Support Travel Specialist with expertise in client relations and problem-solving. Delivers enhanced travel experiences and customer satisfaction through effective communication and detailed itinerary planning. Maintains extensive knowledge of travel services to provide exceptional support in high-pressure environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Support Travel Specialist

Kget
Arlington
01.2021 - Current
  • Assisted clients in booking travel arrangements and troubleshooting issues to enhance travel experiences
  • Responded to customer inquiries via phone, email, and chat with professionalism and efficiency
  • Resolved customer concerns promptly to ensure satisfaction and loyalty
  • Provide detailed information about destinations, services, policies, and promotions
  • Collaborate with travel advisors, sales teams, and vendors to solve complex issues
  • Maintain accurate customer records and follow company protocols

Cruise Travel Specialist

Destination Knot
Houston
03.2018 - 01.2021
  • Recommended cruise lines, ships, and itineraries tailored to enhance client satisfaction
  • Maintain expert-level knowledge of major cruise lines and destinations
  • Coordinated seamless pre- and post-cruise travel arrangements, optimizing client experiences
  • Facilitated reservations for specialty dining, excursions, and onboard experiences to enhance client enjoyment
  • Tracked and maximized promotions, upgrades, and loyalty program benefits to enhance client value

Education

Associate of Arts -

Tarrant County College
Arlington, Tx

Skills

  • Customer Service
  • Customer support
  • Client relations
  • Travel booking
  • Itinerary planning
  • Computer Skills
  • Problem solving
  • Attention to detail
  • Effective communication
  • Teamwork
  • Leadership

Certification

CPR Certified

Timeline

Customer Support Travel Specialist

Kget
01.2021 - Current

Cruise Travel Specialist

Destination Knot
03.2018 - 01.2021

Associate of Arts -

Tarrant County College
Breanna Nelson