Breanna Nettuno-Clark
North Charleston,SC
Summary
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Coleman Worldwide Moving
North Charle, SC
01.2023 - Current
- Provided prompt and accurate responses to phone calls and emails, ensuring effective communication with clients.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings, and events for management staff.
- Maintained accurate department and customer records.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Developed interview questions based on the position and company culture.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
- Worked closely with Human Resources department on onboarding new employees into the organization.
- Interviewed potential participants to determine eligibility.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Documented all training activities including attendance records, feedback forms, surveys.
Front Desk Clerk
Parntership
Fayetteville, NC
10.2021 - 12.2022
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Case Management Specialist
Action Pathways
Fayetteville, NC
01.2021 - 09.2021
- Oversaw program records, organized files and retrieved materials.
- Conducted intake interviews and bio-psycho-social assessments to determine clients' eligibility and suitability for program.
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
- Recruited, interviewed and hired volunteers and staff.
Collections Specialist
Soffe
Fayetteville, NC
07.2020 - 12.2020
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Received payment and posted to appropriate customer accounts.
- Recorded and updated customer personal accounts with accurate contact information.
- Located and monitored overdue accounts using billing system to begin collections process.
Car Rental Agent
Thrifty Rental Car
Fayetteville, NC
12.2019 - 07.2020
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Resolved customer complaints and fostered customer retention and loyalty.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Processed rentals and collected associated payments.
- Explained policies and reviewed documentation to obtain signatures.
Education
Certificate - Nail Technician
Fayetteville Technical Community College
Fayetteville, NC12.2022
Certificate - Medical Office Administration Patient Services
Fayetteville Technical Community College
Fayetteville, NC07.2021
Associate of Applied Science - Nursing
Trident Technical College
Charleston, SCSkills
- Conflict management
- Multi-line phone systems
- Listening skills
- Administrative skills
- Credit and cash payments
- Task Prioritization
- Schedule Management
- Strong Organizational Skills
- Multitasking and Time Management
- Attention to Detail
- Bookkeeping
- Microsoft
- Data Entry
- Administering interviews
- Human Resources Support
Timeline
Administrative Assistant
Coleman Worldwide Moving
01.2023 - Current
Front Desk Clerk
Parntership
10.2021 - 12.2022
Case Management Specialist
Action Pathways
01.2021 - 09.2021
Collections Specialist
Soffe
07.2020 - 12.2020
Car Rental Agent
Thrifty Rental Car
12.2019 - 07.2020
Certificate - Nail Technician
Fayetteville Technical Community College
Certificate - Medical Office Administration Patient Services
Fayetteville Technical Community College
Associate of Applied Science - Nursing
Trident Technical College
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