Summary
Overview
Work History
Education
Skills
Additional Information
Education Experience
Timeline
Generic

BREANNA NEWTON

Lawrenceville,GA

Summary

Efficient professional with 10 years' experience and a proven knowledge of conflict resolution, customer communication skills, and customer satisfaction both internal and external. Aiming to leverage my skills to successfully fill all roles that are required of me by your company Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 5 years of experience working in busy warehouse environments.

Overview

9
9
years of professional experience

Work History

Quality Control Inspector

Marena Recovery
04.2023 - Current
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Collaborated with production staff to establish and meet quality standards
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Completed precise measurements using special tools.
  • Examined products for imperfections and defects.
  • Resolved customer complaints by investigating problems and developing solutions.
  • Recorded inspection and test results on data sheets.
  • Followed standard operating procedures for inspections and tests.
  • Trained other workers in inspection and testing procedures.
  • Provided feedback to production team regarding product quality.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.

Quality Technician

ALL AMERICAN POLY
06.2022 - 03.2023
  • Responsible for performing and documenting ongoing inspections on assigned machines in accordance with the Quality Control Plan
  • Direct responsibility for ensuring that only product that meet all the established specifications are packaged and shipped to our customers
  • The QT also has the responsibility, authority, and obligation to document and verbally communicate all problems to the Supervisor
  • Support training for line operators to ensure process checks are accurate and timely as stated in QMS
  • Hold 'Out of specification' material
  • Communicate with supervisors
  • Support execution of Plant Rules throughout the plant and follow safety rules and procedures
  • Responsible for retaining daily samples
  • Ensure that all work activities are performed with attention to the highest standards of product quality, safe processes, compliance with all appropriate legal requirements and a focus on continuous process improvement
  • Oversee the notification system, including customer, internal and supplier notifications
  • Assist technical services and the facility's manufacturing groups in the resolution of quality concerns and notifications
  • Manage the technical function and all related resources for the operation
  • Ensure all work activities are carried out according to AAP Safety and GMP requirements
  • Monitor and maintain procedures and documentation for product recall and tracking
  • Performs and monitors quality control testing for raw materials, packaging materials, and/or finished product quality at the plant level.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Inspected manufactured parts by reviewing visually and assessing dimensions.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.

Team Lead/Quality Assurance

Stratosphere Quality
04.2021 - 05.2022
  • Supervises and coordinates activities of workers engaged in inspecting and testing assembled motor vehicles, components, and parts, as vehicles and subassemblies proceed through stages of assembly process, applying knowledge of quality assurance standards and procedures
  • Reviews quality assurance instructions, assembly specifications, and production schedules to determine method of conducting inspections and tests, sequence of operations, and work assignments
  • Directs workers in quality assurance inspection and testing, to assure that establishment and regulatory standards are met
  • Assigns training of new workers to qualified workers
  • Reviews reports and confers with quality assurance, production, management, and engineering personnel to solve work-related problems
  • May be designated according to stage of assembly as Quality Assurance Supervisor.
  • Communicated directly with QA team to resolve user-reported problems and questions.
  • Coached and motivated 15-person QA team to develop competencies.
  • Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
  • Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
  • Established metrics, applied industry best practices and developed new tools and processes.
  • Created requirements for milestones and monitored completion of tasks for QA team.
  • Updated training database to help resolve common issues.
  • Used SQL to validate test results and recommend corrective actions.
  • Documented nonconforming material and reported to appropriate team leaders for review and assessment.
  • Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
  • Supported quality control assessments on manufacturing floor.
  • Advised and led process improvement team with deliberation, leadership and strategic planning.

Quality Control Inspector

ZF Automotive
10.2020 - 03.2021
  • Become thoroughly familiar with contract document requirements, applicable codes and standards, approved submittals, and all instructions or clarifications issued by the design professional
  • Generally, act as liaison between the contractor and the design professional
  • Keep a log of written communications including submittals received from or issued to the contractor
  • As appropriate to the nature and extent of construction, monitor the quality and quantity of the work and promptly report to the design professional nonconforming work or nonconforming work performance
  • Observe testing and inspection done by the contractor as required in the contract documents and coordinate and observe special testing and inspection when requested by the design professional or University
  • Monitor the contractor's proposed schedule and the actual construction schedule and promptly report to the design professional discrepancies between the schedules and any conditions which may cause construction delays
  • Periodically photograph the work, paying special attention to portions of the work that have been or may be rejected or may be associated with a claim or delay.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Developed and implemented inspection processes to define criteria and quality control measures.

Picker Packer

FOX Factory Inc.
10.2019 - 09.2020
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Sorted and organized items in designated areas for easy access.
  • Operated manual and electric pallet jacks to move merchandise.
  • Replenished items taken from shelves, safely using equipment to lift and organize products.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Stocked shelves to match planogram images and instructions.

Home Health Aide

Courtland Health Services
01.2020 - 08.2020
  • Recording of a patient's daily tasks
  • Helping patient's keep good hygiene
  • Administering medication
  • Tidy and groom patient
  • Prepare meals and organize mealtimes and snacks for patient
  • Supervise and monitor the safety
  • Develop schedules and routines to ensure that patients have enough physical activities and rest
  • Supervise for signs of emotional and developmental problems in patients and bring the problems to the agency/registered nurse
  • Keep records of patient's progress, routines, and interests.

Inventory Officer

CHARLOTTE RUSSE INC
08.2016 - 01.2017
  • Maintains a current and accurate inventory of store and office equipment
  • Conducts periodical count of office equipment and store merchandises
  • Ensure The upkeep and regulation of the telephone system, ensure equipment are in good working order, purchasing of POS instrument to perform specific duties by the required staff
  • Copy and file all invoices related to purchasing and maintenance of merchandise and office equipment
  • Update and maintain inventory.
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Developed inventory reports to provide management with comprehensive data on inventory levels.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Implemented systems for tracking and managing stock levels with accuracy and precision.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Collaborated with the procurement team to establish steady supply of inventory.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Home Health Aide

REGION CARE NURSING AGENCY
04.2018 - 08.2018
  • Greet customers as they arrive
  • Ask customers about their retail needs and answer their questions
  • Take inventory, review stock, and restock merchandise
  • Advise customers and help them locate items within the store
  • Operate the store's cash register and process customer purchases
  • Maintain the sales floor so it meets the company's visual standard.

Call Center Rep./Administrative Assistant

TANPRI MEDIA & ARTS
09.2018 - 11.2019
  • Greet customers as they arrive
  • Ask customers about their retail needs and answer their questions
  • Take inventory, review stock, and restock merchandise
  • Advise customers and help them locate items within the store
  • Operate the store's cash register and process customer purchases
  • Maintain the sales floor so it meets the company's visual standard.

Administrative Assistant

RAYMOUR AND FLANIGAN
02.2017 - 03.2018
  • Consistently provide genuine, friendly, personable and professional service
  • Handle multiple responsibilities and balance customer priorities
  • Efficiently schedule customer's delivers to meet their needs
  • Go above and beyond advocating for every customer concern and request
  • Support sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized
  • Proactively resolve escalated customer issues
  • Ability to multi-task within a fast-paced service environment
  • Effective communication, interpersonal and organization skills in person and on the phone
  • Demonstrate excellent listening skills and the ability to work independently and with a team.

Customer Service

BED BATH AND BEYOND
12.2014 - 06.2016
  • Answer and direct incoming calls to the organization
  • Take and deliver messages to the relevant individuals
  • Provide information to internal and external customers
  • Receive, document, dispatch any mails or any document
  • Consistently provide genuine, friendly, personable, and professional service
  • Handle multiple responsibilities and balance customer priorities.

Sales Associate

TARGET
08.2014 - 11.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Hempstead High School
Hempstead, NY
06.2017

Skills

  • POS systems
  • Provided training
  • Product knowledge
  • Communication
  • Speed
  • Math
  • Personable
  • Hard-working
  • Punctual
  • Attention to detail
  • Conflict resolution
  • Multi-tasking
  • Strategic Prospecting Skills
  • Customer Order Fulfillment
  • RF Materials
  • Occupational Health and Safety
  • Safety Best Practices
  • Conveyor Systems
  • Kronos Systems
  • Customer service and communication skills
  • Commercial Awareness
  • Working under pressure
  • Excellent time management
  • Paying attention to detail
  • Problem-solving and initiative
  • Working with a busy team
  • Take responsibility for own department
  • Numeracy
  • Maintaining Quality Assurance Standards
  • Shipment Support
  • Data Input
  • Customer Experience
  • Daily Logs
  • Inventory Records
  • Inventory Accuracy
  • Pallet Building and Wrapping
  • Wrapping and Boxing
  • Production Logging
  • Inventory Databases
  • Word Processing

Additional Information

Through previous employment I have displayed my ability to work effectively with management and staff at all levels. More importantly, I have demonstrated my ability to determine and meet the needs of customers, both internal and external, in a professional manner My Strong work ethic and attention to detail would prove extremely valuable to an organization such as yours, which makes superior service and efficiency my top priority.

Education Experience

  • Dunrobin Primary
  • Ardenne High
  • Hempstead High
  • Allen School Health Science

Timeline

Quality Control Inspector

Marena Recovery
04.2023 - Current

Quality Technician

ALL AMERICAN POLY
06.2022 - 03.2023

Team Lead/Quality Assurance

Stratosphere Quality
04.2021 - 05.2022

Quality Control Inspector

ZF Automotive
10.2020 - 03.2021

Home Health Aide

Courtland Health Services
01.2020 - 08.2020

Picker Packer

FOX Factory Inc.
10.2019 - 09.2020

Call Center Rep./Administrative Assistant

TANPRI MEDIA & ARTS
09.2018 - 11.2019

Home Health Aide

REGION CARE NURSING AGENCY
04.2018 - 08.2018

Administrative Assistant

RAYMOUR AND FLANIGAN
02.2017 - 03.2018

Inventory Officer

CHARLOTTE RUSSE INC
08.2016 - 01.2017

Customer Service

BED BATH AND BEYOND
12.2014 - 06.2016

Sales Associate

TARGET
08.2014 - 11.2015

High School Diploma -

Hempstead High School

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BREANNA NEWTON