Breanna Marshall
Shreveport,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Carmax Autocare Center
11.2022 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Pharmacy Clerk
Walmart
07.2018 - 10.2022
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Explained medication use and side effects under pharmacist direction.
Manager Trainee
Tower Loan
06.2016 - 07.2018
- Explained services and products to customers in friendly and engaging way.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Reviewed 50 financial accounts for accuracy and resolved discrepancies.
- Gained knowledge of company policies, protocols and processes.
- Managed and mentored team of 3 employees
Education
No Degree -
Bossier Parish Community College
Bossier City, LA05.2022
High School Diploma -
Green Oaks Performing Arts Academy
Shreveport, LA05.2016
Skills
- Good Communication Skills
- Effective Written and Verbal Communication
- Customer Service and Assistance
- Cash Register Operations
- Customer Relationship Management
- Microsoft Office
- Excellent Written and Oral Communication
- Delinquency Monitoring
- Trained in Salesforce
- Microsoft Access
- Policy and Procedure Adherence
- Issue and Complaint Resolution
Timeline
Customer Service Specialist
Carmax Autocare Center
11.2022 - 08.2023
Pharmacy Clerk
Walmart
07.2018 - 10.2022
Manager Trainee
Tower Loan
06.2016 - 07.2018
No Degree -
Bossier Parish Community College
High School Diploma -
Green Oaks Performing Arts Academy
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