Breanna Norwood
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about handling money, documents, and confidentiality. Excellent customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Conway County 911/OEM
11.2017 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Administrative Assistant
Jerusalem Fire Department
05.2019 - 02.2021
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Home Health Aid
Private Home
10.2016 - 11.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
Education
Associate of General Studies - Human Resources Training
UACCM
Morrilton, ARHigh School Diploma -
Wonderview High School
Hattieville, AR05.2015
Skills
- Service Delivery
- Ems Dispatch
- Treatment Protocols
- Customer Inquiries
- Data Entry
- Information Intake
- Information Documentation
- National Crime Information Center (NCIC)
- Medical Emergency Response
- Dispatcher Monitoring
- Computer-Aided Dispatching
- Crisis Management
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- ACIC - Certified in the Arkansas Crime Information Center
- NCIC - Certified in the National Crime Information Center
- CPR
- Multiple certifications in regards to my 5 years of fire fighting / Emergency Medical Responder.
Timeline
Administrative Assistant
Jerusalem Fire Department
05.2019 - 02.2021
911 Dispatcher
Conway County 911/OEM
11.2017 - Current
Home Health Aid
Private Home
10.2016 - 11.2017
Associate of General Studies - Human Resources Training
UACCM
High School Diploma -
Wonderview High School
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- ACIC - Certified in the Arkansas Crime Information Center
- NCIC - Certified in the National Crime Information Center
- CPR
- Multiple certifications in regards to my 5 years of fire fighting / Emergency Medical Responder.
Similar Profiles
CHRISTOPHER ZELLEYCHRISTOPHER ZELLEY
EMT at Morris County OEM EMSEMT at Morris County OEM EMS
Deborah WilcoxDeborah Wilcox
Lieutenant at Lowndes County 911Lieutenant at Lowndes County 911
Sierra ParkerSierra Parker
Dispatcher at McDowell County 911 CenterDispatcher at McDowell County 911 Center