Breanna Norwood
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about handling money, documents, and confidentiality. Excellent customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Conway County 911/OEM
11.2017 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Administrative Assistant
Jerusalem Fire Department
05.2019 - 02.2021
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Home Health Aid
Private Home
10.2016 - 11.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
Education
Associate of General Studies - Human Resources Training
UACCM
Morrilton, ARHigh School Diploma -
Wonderview High School
Hattieville, AR05.2015
Skills
- Service Delivery
- Ems Dispatch
- Treatment Protocols
- Customer Inquiries
- Data Entry
- Information Intake
- Information Documentation
- National Crime Information Center (NCIC)
- Medical Emergency Response
- Dispatcher Monitoring
- Computer-Aided Dispatching
- Crisis Management
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- ACIC - Certified in the Arkansas Crime Information Center
- NCIC - Certified in the National Crime Information Center
- CPR
- Multiple certifications in regards to my 5 years of fire fighting / Emergency Medical Responder.
Timeline
Administrative Assistant
Jerusalem Fire Department
05.2019 - 02.2021
911 Dispatcher
Conway County 911/OEM
11.2017 - Current
Home Health Aid
Private Home
10.2016 - 11.2017
Associate of General Studies - Human Resources Training
UACCM
High School Diploma -
Wonderview High School
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- ACIC - Certified in the Arkansas Crime Information Center
- NCIC - Certified in the National Crime Information Center
- CPR
- Multiple certifications in regards to my 5 years of fire fighting / Emergency Medical Responder.
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