Breanna Oswalt
Kings Mountain,NC
Summary
I have studied and finished my class to become a notary public and plan to attend college for my paralegal degree. Proven Claims Resolution Analyst with a track record of excellence in dispute resolution and quality assurance. demonstrated at Acosta Sales & Marketing. Excelled in claims analysis and team collaboration, achieving significant provements in process efficiency. Skilled in Microsoft Office and known for exceptional attention to detail, constantly delivering results beyond expectation.
Overview
2
2
years of professional experience
Work History
Claims Resolution Analyst
Acosta Sales & Marketing
Charlotte , NC
08.2023 - 04.2024
- This position is responsible for processing and handling any claims that are incomplete or escalated for validation. This person will also be responsible for analyzing claims and making decisions about their validity. The position will be acommunicator to internal and external business partners and a problem solver/agent for change to provide continuousimprovements.
- Maintained up-to-date records of all customer interactions in the company database system.
- Developed strategies for resolving complex claims disputes.
Manual Fulfillment Inserting
PCI group
Fort Mill, South Carolina
05.2022 - 11.2022
- The Fulfillment Operator is responsible for the overall quality, output and efficiency of the inserted material processed manually.
- The Fulfillment Operator is ultimately accountable for the quality of all materials produced and for following all standard work procedures.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Kings Mountain High School
Kings Mountain, NC06-2020
Some College (No Degree) - Notary Public Education
Cleveland Community College
Shelby, NCSkills
- Claims analysis
- Dispute resolution
- Data entry
- Quality assurance
- Documentation management
- Attention to detail
- Team collaboration
- Microsoft office expertise
- Document workflow
- Computer skills
Timeline
Claims Resolution Analyst
Acosta Sales & Marketing
08.2023 - 04.2024
Manual Fulfillment Inserting
PCI group
05.2022 - 11.2022
High School Diploma -
Kings Mountain High School
Some College (No Degree) - Notary Public Education
Cleveland Community College