Breanna Pate

Work History

Self

11.2024 - Current

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Adaptable and proficient in learning new concepts quickly and efficiently.
Demonstrated strong organizational and time management skills while managing multiple projects.

Smith.ai

08.2024 - 11.2024

Managed multi-line phone system, directing calls to appropriate departments efficiently.
Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management.
Provided exceptional customer service through email and chat support, resolving inquiries promptly.
Conducted data entry and record keeping with a focus on accuracy and confidentiality.
Managed a high volume of inbound calls, providing efficient service and support for clients and colleagues.
Contributed to team efficiency by actively participating in weekly meetings, sharing best practices, and collaborating on process improvements.
Served as an integral part of the virtual reception team through consistent reliability and punctuality during scheduled shifts.
Achieved high levels of confidentiality compliance by securely handling sensitive information during phone conversations and message-taking procedures.
Assisted in the reduction of hold times by efficiently routing callers to available team members or taking detailed messages when necessary.
Reduced miscommunication errors by diligently verifying contact information and message content with callers before ending each call.
Promoted a positive workplace environment through active engagement in team building exercises and events, fostering strong relationships amongst colleagues.

Outback Steakhouse

07.2022 - 10.2022

Provided exceptional customer service, ensuring a welcoming dining experience for all patrons.
Assisted in training new staff on menu items and service protocols to enhance team efficiency.
Managed food and beverage orders accurately, ensuring timely delivery to guests.
Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained cleanliness and organization of dining area, adhering to health and safety standards.

Your CBD Store

01.2022 - 06.2022

Assisted in developing and implementing operational strategies to enhance team efficiency.
Coordinated daily activities, ensuring alignment with organizational goals and standards.
Supported training programs for new staff, fostering a collaborative work environment.
Analyzed performance metrics to identify areas for process improvement and optimization.
Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Ensured compliance with company policies and procedures, maintaining high operational standards.

First Financial Bank

05.2021 - 09.2021

Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
Assisted customers in understanding account services and resolving inquiries with professionalism.
Maintained cash drawer integrity by conducting regular audits and balancing cash at shift end.
Collaborated with team members to enhance customer service experiences during peak hours.
Monitored compliance with regulatory requirements, minimizing risk and enhancing operational integrity.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.