House Keeper
Care.com Inc
11.2023 - Current
Hi, I’m
Breanna Perez
Groveland,FL
The way to get started is to quit talking and begin doing.
Walt Disney
Education
American Academy of Pinecrest
High School Diploma
05.2017
Florida Career CollegePembroke Pines, FL
Some College (No Degree)
Availability
See my work availability
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Available
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Timeline
Virtual Customer Service Agent
CHEWY INC.
05.2020 - 11.2023
BDC Representative
UNIVERSITY Mitsubishi
01.2019 - 03.2020
House and Pet Sitter/Housekeeper
Self-employeed
06.2018 - 12.2018
Sales Rep
Heritage For The Blind
02.2018 - 07.2018
Assistant/Cashier
Cosmic Charlies
07.2017 - 02.2018
Hostess/Waitress
Antonino's Pizza & Pasta
12.2016 - 06.2017
Smoothie Girl/Front of House Staff
545 Bánh Mì Café
06.2016 - 11.2016
Hostess
Denny's
12.2015 - 08.2016
Babysitter/House and Pet Sitter/Housekeeper
Self-employeed
06.2015 - 11.2019
American Academy of Pinecrest
High School Diploma
Florida Career College
Some College (No Degree)
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Service-oriented with core competencies including people skills, customer services skills, comprehensive and assistance skills as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Responsible and proficient in Retail and Sales, and Customer Service. Passionate and motivated, with a drive for excellence. 8 years’ experience in Customer Relations and Sales positions. Hard worker, organized, determined, and always tries to maintain a reparable name for and with both the company and the customers.
I also have 8 years of housekeeping experience that I've kept as a job on the side and looking to make it full time. I can help with Bathroom Cleaning and Changing bed linens, and even Outdoor Spaces. I am comfortable with pets and can accommodate any allergy or cleaning supply preferences that you may have. I try my best to not use harsh chemicals and lean towards family friendly products but can and/or use stronger supplies if necessary. I am able to provide move in/move out cleanings, pre and post event/party cleanings, and even organizational and sanitizing cleanings. I truly care about your overall health and hygiene and am flexible with my pay rates. I'm here to help each person I interact with feel comfortable, happy, and relieved after my time helping them.
Skills
- Cleanliness
- Customer and Personal Service
- Social Perceptiveness
- Time Management Skills
- Skilled Judgement and Decision Making
- Negotiation Skills
- Active Learning
- Trustworthy
- Skilled in Troubleshooting
- Determined
- Critical Thinking
- Leadership Skills
- Detail Oriented
- Fast learner
- Ambitious
- Adaptive team player
- Active listening skills
- Problem Solving capabilities
- High Energy Attitude
- Customer Needs Assessments
- Sales and Marketing
- Complex Problem Solving
- Service Orientation
- Reading Comprehension
- Hardworking
- Dependable
- Organization and Creativity
- Fairness and Equality
- Well mannered
- Goal oriented
- Reliable
- Ability to organize and prioritize work
- Ability to appear professional at anytime
- Friendly
- Courteous Demeanor
- Information Verification
- Call Control
- Case Management
- Information Updates
- Inbound Call Management
- CRM Software
- Problem Resolution
- Customer Complaint Resolution
- Customer Relationship Management (CRM)
- Upselling
- Customer Relations
- Delivery Tracking
- Order Placement
- Customer Service
- Outstanding Communication Skills
- Account Management
- Returns Processing
- Inbound Customer Service
Work History
Care.com IncGroveland, FL
House Keeper
11.2023 - Current
Job overview
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked and replenished needed and extra amenities such as soap, shampoo and toilet paper in guest rooms, bathrooms, storage closets, and pantries.
- Sanitized all desired areas and surfaces including doors, handles, and bathrooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
- Inspected rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Communicated with customers about requests for additional supplies or cleaning services.
- Assisted clients with their laundry maintenance while selecting the correct washing cycle, water temperature and soap products for their laundry needs.
- Polished mirrors and chrome fixtures.
- Washed walls and ceilings as needed.
- Emptied trash cans in all rooms of the house.
- Organized closets as requested by clients.
- Changed linens on beds as requested by clients.
- Cleaned kitchen appliances such as stoves, refrigerators and microwaves.
- Scrubbed kitchen counters, cabinets and backsplashes.
- Wiped down exterior doors and door frames.
- Swept porches, decks or patios.
- Maintained a safe working environment by using appropriate cleaning supplies.
- Inspected for damages to property that may have occurred during the cleaning process.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
CHEWY INC.HOLLYWOOD, FL
Virtual Customer Service Agent
05.2020 - 11.2023
Job overview
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Tracked orders from placement to delivery using internal systems.
- Advised customers on purchasing decisions based on their individual needs.
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
- Identified opportunities to improve customer service processes and procedures.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Updated customer records in the CRM system accurately with each interaction.
- Attended training sessions regularly to stay current on new products or services.
- Suggested ways to enhance the overall customer experience.
- Answered incoming calls promptly and professionally within company standards.
- Ensured compliance with applicable laws when dealing with customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Helped clients navigate online systems within established frameworks to obtain services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
UNIVERSITY MitsubishiDavie, FL
BDC Representative
01.2019 - 03.2020
Job overview
- Communicated effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
- Managed Internet sales leads, responded to inquiries in a timely fashion, and answered questions on available stock and product performance
- Maintained an ongoing customer database to capture repeat business
- Scheduled appointments with interested buyers for test drives and delivery of vehicles
- Disclosed terms of sales with consumers and reviewed sales with dealership management
- Answered phones and online inquiries
- Scheduled appointments and conducted follow-ups with 'no-shows'
- Greeted customers in a professional manner and assisted them with their requests
- Maintained communication with customers to ensure satisfaction with service
- Ensured prospects are informed of company promotions
- Met daily and monthly goals
- Built customer relationships and advised customers on their purchase
- Learned, referenced and applied product knowledge and information to assist customers
- Maintained a daily average of over 100 outbound calls, over 50 texts and over 50 emails daily
- Directed customers calls to their appropriate departments or individuals
- Data entry and detailed notes on customer and customer relationships and their needs
- Kept contact with customers to keep the customer relationships to tell them happy birthday, vehicle purchase anniversaries, follow up on purchases, suggest new merchandise, and keep them informed about new promotions, schedule changes, and upcoming events.
Self-employeedHollywood, FL
Babysitter/House and Pet Sitter/Housekeeper
06.2015 - 11.2019
Job overview
- Organizing playdates with other children and providing supervision during outdoor activities.
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Completing light housekeeping tasks such as tidying up toys and books.
- Providing a safe environment for children to explore their curiosity and creativity.
- Engaging in age-appropriate activities like reading stories or playing games.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Tailoring activities based on the individual needs of each child under care.
- Administering medication when needed according to parent instructions.
- Maintaining a positive attitude while being patient and understanding with the children.
- Establishing trust through consistent communication with both parents and kids.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Developing creative ways to encourage learning through everyday experiences.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Using problem-solving skills to anticipate potential issues before they arise.
- Remaining alert at all times while caring for multiple children simultaneously.
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Helping older children with homework assignments as directed by parents.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Helped complete homework, school projects and chores.
- Organized various activities, games, crafts and outings to keep children entertained.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Communicated with parents about daily activities and any concerning behaviors.
- Used organization and time management skills to multitask and keep children on set schedules.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Balanced schedules to promote optimal rest, play and educational periods.
- Organized creative activities to develop children's physical, emotional and social growth.
- Helped prepare and serve nutritionally balanced meals and snacks for children.
- Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Led hands-on activities consistent with child's interests and skills.
- Incorporated music and art activities to encourage creativity and expression.
- Provided direct-care services for children of varying ages.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Organized closets with hangers for customers' clothing items.
- Responded to requests from homeowners regarding housekeeping needs.
- Followed safety procedures when handling hazardous materials.
- Observed proper use of chemicals when cleaning various surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Laundered sheets and removed stains to restore linens to pristine condition.
Self-employeedHollywood, FL
House and Pet Sitter/Housekeeper
06.2018 - 12.2018
Job overview
- Organized and maintained detailed records of pets' dietary needs, medical history, exercise schedules, and other important information.
- Provided daily care for clients' pets including feeding, exercising, grooming, administering medications, and providing companionship.
- Ensured safety of pets by monitoring their behavior and responding quickly to any signs of distress or illness.
- Performed light household tasks such as cleaning litter boxes or cages, washing dishes, taking out the trash, watering plants, and sweeping floors.
- Provided loving attention to all animals in care while maintaining a safe environment for them at all times.
- Responded quickly to owner inquiries about their pet's condition or behavior when necessary.
- Walked dogs regularly according to client instructions; monitored dog's behavior carefully when outside for signs of aggression towards people or other animals.
- Fed, watered, walked and exercised dogs or other pets.
- Completed regular household maintenance and chores.
- Reported concerns directly to homeowners via phone or text.
- Collected mail and packages for homeowners and stored in secure location.
- Checked home's windows and doors for secured and locked entry points.
- Communicated with clients by sending updates and photos.
- Maintained yard by watering plants and trimming hedges.
- Turned on lights at dusk and locked first floor doors and windows upon leaving.
- Handled household chores to assist patients and families with cooking, cleaning and laundry.
- Greeted clients upon arrival to discuss pet and house sitting requirements.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Heritage For The BlindFort Lauderdale, FL
Sales Rep
02.2018 - 07.2018
Job overview
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation
- Explain products or services and prices, and answer questions from customers
- Obtain customer information such as name, address, and payment method, and enter orders into computers
- Record names, addresses, purchases, and reactions of prospects contacted
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations
- Adjust sales scripts to better target the needs and interests of specific individuals
- Answer telephone calls from potential customers who have been solicited through advertisements
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts
- Maintain records of contacts, accounts, and orders
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations
- Maintain assigned account bases while developing new accounts
- Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising
- Gather all relevant material for bid processes, and coordinate bidding and contract approval
- Conduct or arrange for ongoing technical training and personal development classes for staff members.
Cosmic CharliesPembroke Pines, FL
Assistant/Cashier
07.2017 - 02.2018
Job overview
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Maintain scheduling and event calendars
- Provide services to customers, such as order placement or account information
- Manage projects or contribute to committee or team work
- Order and dispense supplies
- Exchange merchandise for customers and accept returns
- Bag or package purchases and wrap gifts
- Clean shelves, counters, and tables
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion
- Develop ideas or plans for merchandise displays or window decorations
- Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display
- Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches
- Process merchandise returns and exchanges
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Answer customers' questions and provide information on procedures or policies
- Sell tickets and other items to customers
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items.
Antonino's Pizza & PastaHollywood, FL
Hostess/Waitress
12.2016 - 06.2017
Job overview
- Greet guests and seat them at tables or in waiting areas
- Provide guests with menus
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Answer telephone calls and respond to inquiries or transfer calls
- Take and prepare to-go orders
- Operate cash registers to accept payments for food and beverages
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
- Inform patrons of establishment specialties and features
- Assist with preparing and serving food and beverages
- Prepare cash receipts after establishments close, and make bank deposits
- Plan parties or other special events and services
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Serve food or beverages to patrons and prepare or serve specialty dishes at tables as required
- Clean tables or counters after patrons have finished dining
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Provide guests with information about local areas, including giving directions.
545 Bánh Mì CaféDavie, FL
Smoothie Girl/Front of House Staff
06.2016 - 11.2016
Job overview
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Store food in designated containers and storage areas to prevent spoilage
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
- Keep records of the quantities of food used
- Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving
- Place food trays over food warmers for immediate service or store them in refrigerated storage cabinets
- Portion and wrap the food or place it directly on plates for service to patrons
- Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas
- Remove trash and clean kitchen garbage containers
- Operate cash register, handle money, and give correct change
- Use manual or electric appliances to clean, peel, slice, and trim foods
- Stock cupboards and refrigerators and tend salad bars and buffet meals
- Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items
- Package take-out foods or serve food to customers
- Prepare and serve a variety of beverages such as coffee, tea, and soft drinks
- Vacuum dining area and sweep and mop kitchen floor.
Denny'sDavie, FL
Hostess
12.2015 - 08.2016
Job overview
- Greet guests and seat them at tables or in waiting areas
- Provide guests with menus
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Answer telephone calls and respond to inquiries or transfer calls
- Take and prepare to-go orders
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed
- Operate cash registers to accept payments for food and beverages
- Assist with preparing and serving food and beverages
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Inform patrons of establishment specialties and features
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
Overview
8
years of professional experience
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