Summary
Overview
Work History
Education
Skills
Timeline
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Breanna Perkins

Clio,MI

Summary

Experienced writer, copy editor, and content analyst with published articles on the tourism website project-korea.com, and QUA Magazine. Able to work in a fast-paced environment with strict deadlines, gained valuable experience in customer service and strive to help others with their wants and needs. Additionally, lived abroad gaining exposure to rich and diverse cultural backgrounds, becoming accustomed to the impact everyday words have in different countries.

Overview

13
13
years of professional experience

Work History

Senior Content Analyst

Digitive
04.2024 - Current

• Creates high-quality written prompts to assist in training a large language model for a high-profile client company while meeting productivity targets for project requirements.
• Utilizes markup language to assist in training a large language model.
• Rapidly assimilate new project requirements.
• Engages in effective communication with team members and actively participating in project forums.

Editor

Freelance
01.2018 - Current

· Handle multiple projects simultaneously with accuracy and efficiency.

· Proofread materials ranging from essays and articles to novels.

· Provided technical feedback via Word and Adobe.

· Established a strong understanding of copyright standards and infringement laws.

ODP Specialist

Dort Financial Credit Union
07.2021 - 03.2024

· First point of contact for over drafted accounts and fraud prevention

· Fast-paced position, handling multiple accounts and adhering to strict deadlines

· Frequent use of Microsoft Office Products

· Experience with completing monthly board reports and creating written procedures for other departments.

Call Center Representative

Dort Financial Credit Union
04.2018 - 07.2021
  • Serve as the first point of contact for members
  • Answer inbound phone calls, while identifying and resolving caller needs
  • Expertise working with people from different backgrounds
  • Assist members with e-banking, transfers, phone payments, and general inquiries.

Sales Associate

Toys R Us
01.2016 - 04.2018
  • Handled stressful situations in a fast-paced environment, helped meet daily sales goals
  • Gained extensive customer service experience.

Intern

SeaWorld
04.2012 - 08.2012
  • Worked with people from around the world while taking classes on communications and management
  • Learned the value of teamwork and gained a hard work ethic
  • Gained office experience, handling and organizing files
  • Assisted with calls and customer accounts


Education

Master of Arts - English Language And Literature

University of Michigan
05.2020

Bachelor of Science - Technical And Scientific Communication

Arizona State University
05.2016

Skills

  • Microsoft and Adobe Proficiency
  • Editing
  • Critical Thinking
  • Written Communication
  • Organization and Time Management
  • Editing Articles
  • Social Media Proficiency
  • Online Content Generation
  • Artificial Intelligence (AI)
  • Generative AI

Timeline

Senior Content Analyst

Digitive
04.2024 - Current

ODP Specialist

Dort Financial Credit Union
07.2021 - 03.2024

Call Center Representative

Dort Financial Credit Union
04.2018 - 07.2021

Editor

Freelance
01.2018 - Current

Sales Associate

Toys R Us
01.2016 - 04.2018

Intern

SeaWorld
04.2012 - 08.2012

Master of Arts - English Language And Literature

University of Michigan

Bachelor of Science - Technical And Scientific Communication

Arizona State University
Breanna Perkins