Breanna Perry
Columbus
Summary
Seeking a position as an IT Support Specialist where I can apply my knowledge of computer systems, customer service skills, and troubleshooting abilities to assist clients with technical issues and ensure efficient resolution of IT-related problems.
Overview
10
10
years of professional experience
Work History
Full Time Student - IT & Cybersecurity
California Institute Of Applied Technology (CIAT)
10.2024 - Current
- Pursuing a comprehensive curriculum focused on IT support, networking, cybersecurity principles, and system administration.
- Developed hands-on experience with troubleshooting hardware, software, and networking issues through lab exercises, simulations, and class projects.
- Gained practical knowledge of key IT tools, including ticketing systems, remote support software, and configuration management techniques.
- Participated in group projects involving system security audits, risk assessments, and the implementation of security protocols in network environments.
- Engaged in troubleshooting exercises to resolve system vulnerabilities, ensuring data integrity and improving overall security posture.
- Actively collaborated with peers and instructors to enhance problem-solving and technical communication skills, preparing for real-world IT support roles.
- Completed coursework in networking fundamentals, operating systems, cybersecurity fundamentals, ethical hacking, and data protection, gaining a solid foundation in IT infrastructure and security management.
- Current GPA:3.8
SERVICE PROFESSIONAL
Longhorn Steakhouse
09.2022 - Current
- Provide exceptional dining experiences, ensuring guest satisfaction
- Collaborate with kitchen staff to deliver timely, quality meals
- Upsell menu items, boosting average check value
- Manage multiple tables efficiently, maintaining accuracy in orders and payments
- Memorize menu details, allergen information, and daily specials to inform guests effectively
- Consistently meet and exceed sales targets through effective customer service and product knowledge
- Resolve guest concerns promptly, turning challenges into opportunities for loyalty
- Foster a positive team environment, assisting colleagues during peak hours
- Participate in staff training sessions, sharing best practices to enhance overall service quality
- Propose creative solutions to improve operational efficiency and guest experience
- Adapt quickly to new menu items and service procedures, ensuring seamless implementation
TECHNICAL SUPPORT SPECIALIST
Kelly Connect
12.2020 - 06.2021
- Company Overview: Remote - TX
- Provide first-line technical support to end-users, responding to inquiries and resolving technical issues via phone and email.
- Accurately log and manage service requests, ensuring all incidents are documented in the helpdesk system and issues are addressed within established service level agreements (SLAs)
- Assisted customers with diagnosing and resolving basic IT-related issues, including hardware malfunctions, software installation, and network connectivity.
- Managed incoming support requests through a ticketing system, prioritizing urgent cases and ensuring adherence to resolution timelines.
- Supported configuration management by maintaining and updating system settings and software for clients.
- Escalated issues that could not be resolved at first contact to the specialized teams, ensuring efficient resolution processes.
REALTOR
Century 21 Real Estate
11.2019 - 08.2020
- Achieved Georgia Real Estate Salespersons license through dedicated learning
- Increased brand visibility with strategic marketing, boosting client engagement
- Pre-qualified buyers to match client needs, enhancing service quality
- Organized files daily, improving operational efficiency and accuracy
OPERATIONS SUPERVISOR/ RADIO OPERATOR
United States Marine Corps
06.2015 - 07.2019
- Company Overview: Camp Pendleton, CA
- Led team of 10+ in telecom operations, ensuring $5M equipment security and serviceability
- Managed $800K in communication systems, achieving full operational readiness and accountability
- Directed telecom operations team, ensuring multimillion-dollar equipment security and optimal serviceability while maintaining national security standards
- Optimized communication systems management, achieving full operational readiness and accountability for high-value assets in a dynamic military environment
- Implemented rigorous encryption protocols and secure document handling procedures, reinforcing national security measures in sensitive operations
- Streamlined operational processes, enhancing team efficiency and equipment reliability in high-pressure scenarios requiring swift decision-making
- Camp Pendleton, CA
Education
BACHELOR'S DEGREE - COMPUTER INFORMATION SYSTEMS CYBERSECURITY
California Institute of Applied Technology (CIAT)
San Diego, CA03-2027
Skills
- IT Support and Troubleshooting
- Customer Service Excellence
- Problem Diagnosis and Resolution
- Ticketing Systems (Zendesk)
- Computer Networking and Telecommunications
- Configuration Management
- Time Management and Prioritization
- Strong Communication Skills (Phone, Email, and In-Person)
Additionalinformation
Vice President of the Student Government Council, Columbus Technical College, 05/22, 05/23, Corporal's Course, United States Marine Corps, Service Professional Candidate, Professional development training for upcoming Manager candidates., Leadership Training, 06/18, 07/18
Timeline
Full Time Student - IT & Cybersecurity
California Institute Of Applied Technology (CIAT)
10.2024 - Current
SERVICE PROFESSIONAL
Longhorn Steakhouse
09.2022 - Current
TECHNICAL SUPPORT SPECIALIST
Kelly Connect
12.2020 - 06.2021
REALTOR
Century 21 Real Estate
11.2019 - 08.2020
OPERATIONS SUPERVISOR/ RADIO OPERATOR
United States Marine Corps
06.2015 - 07.2019
BACHELOR'S DEGREE - COMPUTER INFORMATION SYSTEMS CYBERSECURITY
California Institute of Applied Technology (CIAT)
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