Breanna Pinales
Las Vegas,NV
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Zippys
Las Vegas, NV
05.2023 - Current
- Opened the first Zippys in Las Vegas brought from Hawaii.
- Schedule all employees in the store according to sale needs
- Order and receive all products throughout the store, manage our food % and P&L
- Manage all employees and manager with daily duties
- Train all new managers for 3 months at a time
- Watch all numbers that affect our P&L, Productivity, Labor %, food Cost, and variances
- Conduct new hire orientations as well as hire all new team members
- Create weekly manager meetings to create a better environment for communication throughout the team.
- Ensure all areas of the Restaurant are following SNHD regulations
Assistant Restaurant Manager
MGM Grand Hotel
Las Vegas, NV
06.2022 - Current
- Coached employees to work together to carry out daily functions and meet service objectives.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed, implemented and updated departmental policies and procedures to meet business objectives and goals.
- Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
HR Operations Assistant Manager
Norwegian Cruise Lines
Honolulu, HI
12.2021 - 05.2022
- Responsible for all New/Returning crew sign on paper work, making sure all documents are still valid and if not schedule appointments or applications to renew documentation
- Input al l information into the system, updating each crew members file digitally and paper file
- Also, changing any contract length due to manning purposes, the crew member wanting to stay longer, shorter vacations ext
- I Am In charge of all cabin assignments for crew, any reimbursements forms that report to our finance department, and insure all crew have the proper tools to succeed.
- Communicated clear action plans to optimize results and successfully execute operational activities.
Restaurant Manager
Norwegian Cruise Lines
Honolulu, HI
08.2017 - 12.2021
- Managed multiple venus from Fine dining, Casual dinning with over 100 employees
- Responsible for all VIP guests food and service within my assigned restaurant. Made reservations to guests needs
- I train all new employees to serve passengers according to highest standards set by the cruise line
- Assign all employee schedules, control labor %
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work
- Created detailed reports on weekly and monthly revenues and expenses.
- Took care of all reservations capacity and have their accommodations met
- Action to promptly correct any problems
- Always maintain well-groomed and friendly environment for crew and guest
- Trained every 4 days, tested weekly on my assigned firefighting duties.
Cocktail Server
T-Mobile Arena
Las Vegas, NV
06.2016 - 10.2017
- Ensured quality customer service by tending to customers in a timely fashion
- Quickly learned the computer software to eliminate time
- Develop relationships with guests easily
- Maintain the cleanliness during down time
- Used suggestive selling techniques when introducing promotional items.
Lucille’s Smokehouse BBQ
Las Vegas, NV
11.2014 - 02.2016
- Server/Takeout
- Server duties include: Utilizing exceptional hospitality and customers service skills to provide quick and courteous service to the guests
- Success multitasking while remaining professional and courteous in fast
- Page 3 paced environments
- Take out duties include: answering multi-line phone, handling guest questions and concerns over the phone and in person, cash handling, multitasking, provide guests with fast, friendly and efficient customer service.
Front Desk Receptionist
Total Woman Gym + Spa
Bakersfield, CA
09.2013 - 10.2015
- Responsible for greeting and directing members/guests
- Monitor incoming inquiries and ensuring proper check in procedures are followed
- Answer all incoming inquiries and obtain appropriate information to direct calls to appropriate person
- Ensure required forms are available and completed and processed properly
- Handle member service issues including personal training, new membership inquiries, update member information, and questions regarding billings and payments.
Lead Receptionist
Centennial Animal Hospital
Las Vegas, NV
- Manage and lead a team of 6 receptionists
- Train new hires
- Update and implement new protocols requested by management
- Greet customers
- Address customer service issues with disgruntled clients and cost complaints
- Efficiently schedule appointments and surgeries
- Prepare, file, and maintain medical records
- Answer multi-line phone system
- Update patient records as needed
- Basic office functions typing, Word,
- Fax as needed
Education
Bakersfield College
01.2014
East Bakersfield High
01.2013
Life Boat Endorsed -
01.2022
Basic Firefighter Certificate -
Piney Point
01.2017
Skills
- Front of House Management
- Inventory Management
- Service Delivery Management
- Managing Deliveries
- Problem-Solving
- Quality Assurance
- Delegating Assignments and Tasks
- Training and Onboarding
- Scheduling Staff
- Fire Safety Regulations
- Money Handling
- Customer Assistance
- Recruitment
- Cost controls
Timeline
Assistant General Manager
Zippys
05.2023 - Current
Assistant Restaurant Manager
MGM Grand Hotel
06.2022 - Current
HR Operations Assistant Manager
Norwegian Cruise Lines
12.2021 - 05.2022
Restaurant Manager
Norwegian Cruise Lines
08.2017 - 12.2021
Cocktail Server
T-Mobile Arena
06.2016 - 10.2017
Lucille’s Smokehouse BBQ
11.2014 - 02.2016
Front Desk Receptionist
Total Woman Gym + Spa
09.2013 - 10.2015
Lead Receptionist
Centennial Animal Hospital
Bakersfield College
East Bakersfield High
Life Boat Endorsed -
Basic Firefighter Certificate -
Piney Point
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