Breanna Presberry
South Bend,IN
Summary
Dynamic leader with a proven track record at LEVYS RESTAURANTS, enhancing team productivity and customer satisfaction through effective problem-solving and strong communication skills. Excelled in hospitality since 2015, implementing safety protocols and fostering a culture of excellence. Skilled in management and conflict resolution, significantly reducing employee turnover and driving organizational success.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
LEVYS RESTURANTS
09.2019 - Current
- Began as a concessions supervisor, transitioning to premium service.
- Elevated to premium supervisor role.
- Engaged in the hospitality field starting in 2015.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
Associate's degree - Hospitality Management
Ivy Tech Community College
South Bend, IN05.2020
High school diploma or GED - High School
Elkhart Central High School
Elkhart, IN06.2014
Skills
- Cleaning
- Restaurant Experience
- Serving Experience
- Management
- Cooking
- Cash Handling
- Supervising Experience
- Applied Behavior Analysis
- Business Management
- Childcare
- Courier
- Bartending
- POS
- Food Safety
- Leadership
- Kitchen Experience
- Sales
- Food Preparation
- Customer service
- Hospitality
- Retail sales
- Cash register
- Communication skills
- Guest Services
- Catering
- Inventory Control
- Banquet Experience
- Microsoft Office
- Restaurant Management
- Event Planning
- Events Management
- Delivery Driver Experience
- Host/Hostess
- Office Management
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Processes and procedures
- Team building
- Schedule development
- Relationship building
- Conflict resolution
- Public speaking
- Inventory oversight
- Business administration
- Negotiation
- Contract management
- Coaching and mentoring
- Safety protocols
- Policy and procedure development
- Payroll processing
- Quality control
- Workflow management
- Risk management
- Budget management
- Performance management
- Change management
- Problem-solving
- Teamwork and collaboration
- Multitasking
- Multitasking Abilities
- Active listening
- Interpersonal skills
- Goal oriented
- Training and mentoring
- Staff management
- Conflict resolution
- Public speaking
- Inventory oversight
- Business administration
- Negotiation
- Contract management
- Coaching and mentoring
- Safety protocols
- Policy and procedure development
- Payroll processing
- Quality control
- Workflow management
- Risk management
- Budget management
- Performance management
- Change management
- Problem-solving
- Teamwork and collaboration
- Multitasking
- Multitasking Abilities
- Active listening
- Interpersonal skills
Certification
- Business Management, 05/01/20, Present
- Culinary Arts, 05/01/20, Present
- Bartender License
- Food Handler Certification
- Driver's License, 02/01/21, 04/01/28
Accomplishments
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
- Business certification
- Culinary certification
Timeline
Supervisor
LEVYS RESTURANTS
09.2019 - Current
- Business Management, 05/01/20, Present
- Culinary Arts, 05/01/20, Present
- Bartender License
- Food Handler Certification
- Driver's License, 02/01/21, 04/01/28
Associate's degree - Hospitality Management
Ivy Tech Community College
High school diploma or GED - High School
Elkhart Central High School
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