Breanna Lee
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
11
11
years of professional experience
Work History
Teller
Marion County Bank
05.2022 - Current
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Business Owner
Racks N Tracks Taxidermy
09.2015 - Current
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed social media channels to boost online presence and engagement with consumers.
- Optimized website content for search engines, enhancing visibility and organic traffic.
- Analyzed market trends to identify new opportunities for growth and expansion.
- Organized events and trade shows to showcase company products and services, generating valuable leads.
Medical Office Assistant
Pella Regional Health Center
06.2019 - 05.2023
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Collaborated effectively with interdisciplinary teams to optimize patient care plans based on individual needs and preferences.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Customer Care Team Leader
Windstream Telecommunications
09.2017 - 05.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined team communication for improved efficiency and productivity in daily tasks.
- Developed comprehensive training programs to equip new hires with essential skills and knowledge.
- Implemented quality assurance measures, resulting in a significant decrease in customer complaints.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback.
- Maintained a positive work environment by fostering open communication and promoting teamwork among staff members.
- Collaborated with management to develop strategies for increasing customer retention rates.
- Assisted in the development of departmental goals, objectives, and key performance indicators to measure success in delivering excellent service.
- Managed difficult situations involving upset customers, achieving satisfactory resolutions while maintaining professionalism at all times.
- Delivered exceptional coaching and mentoring to team members, resulting in enhanced skillsets and career growth opportunities.
- Utilized CRM software to track customer interactions and ensure prompt follow-up on outstanding issues.
- Initiated collaborative efforts between departments for streamlined problem-solving related to customer inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
2nd Assistant Manager
Casey's General Stores Inc
04.2015 - 09.2017
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Contributed to the growth of store revenue by implementing promotional strategies and upselling techniques.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Streamlined store operations by creating efficient staff schedules, reducing labor costs without compromising service quality.
- Maintained visual merchandising standards to create an appealing shopping experience for customers.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Spearheaded store events and promotions, attracting new customers while retaining existing clientele.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Assisted upper management in achieving sales targets through consistent monitoring of sales performance metrics.
- Achieved cost savings by efficiently managing expenses such as supplies purchases and utility bills within budget constraints.
Farrowing Technician
Oak Grove Pork
03.2013 - 02.2014
- Improved piglet survival rates by closely monitoring sow health and implementing preventive measures.
- Enhanced farrowing efficiency by maintaining a clean and organized work environment.
- Ensured optimal piglet growth with proper nutrition management and timely feeding adjustments.
- Reduced disease transmission by strictly adhering to biosecurity protocols and sanitation procedures.
- Monitored sows for signs of illness or distress, promptly addressing any issues to ensure overall herd health.
- Assisted in the successful delivery of piglets, utilizing appropriate handling techniques and equipment.
- Maintained accurate records of farrowing activities, providing valuable data for performance analysis.
- Provided training to new staff members on proper farrowing techniques, ensuring consistent practices across the team.
- Implemented innovative strategies for improved sow comfort during gestation and lactation periods.
- Managed inventory of supplies, ordering necessary items in a timely manner to prevent operational delays.
- Contributed to higher weaning weights by carefully monitoring temperature controls within the farrowing facility.
- Promoted animal welfare by adhering to ethical guidelines and industry best practices in all aspects of farrowing operations.
- Optimized production schedules through efficient allocation of resources, reducing waste while maintaining high standards of care for animals.
- Performed routine maintenance tasks on equipment and facilities, ensuring longevity and reliability over time.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
Education
High School Diploma -
Pcm High School
05.2011
Skills
- Customer Relationship Building
- Financial Analysis
- Cash Handling
- Drawer Balancing
- Fraud Detection
- Excellent Time Management Skills
- Exceptional Customer Service
- Cheerful
- Savvy Relationship-Builder
- Relationship Building and Management
- Stress Tolerance
- Friendly
- Rapid 10-Key Data Entry
Timeline
Teller
Marion County Bank
05.2022 - Current
Medical Office Assistant
Pella Regional Health Center
06.2019 - 05.2023
Customer Care Team Leader
Windstream Telecommunications
09.2017 - 05.2019
Business Owner
Racks N Tracks Taxidermy
09.2015 - Current
2nd Assistant Manager
Casey's General Stores Inc
04.2015 - 09.2017
Farrowing Technician
Oak Grove Pork
03.2013 - 02.2014
High School Diploma -
Pcm High School
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