BREANNA REEVES
Aubrey
Summary
With a military background and experience in healthcare physician recruiting, healthcare account management, and hospitality, I have the motivation to work hard in order benefit the team I work with and the company I work for. Offering a strong foundation in communication and relationship-building, I bring the ability to quickly understand and apply new concepts while utilizing attention to detail and organizational skills.
Overview
12
12
years of professional experience
Work History
Associate Account Manager
The Inline Group
08.2022 - Current
- Developed strong relationships with clients in the healthcare industry through regular communication and excellent customer service.
- Anticipated clients' needs by staying in touch on regular basis.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Built client relationships by acting as liaison between customer service and sales teams.
Account Manager
The Inline Group
01.2020 - 08.2022
- Worked with clients in the healthcare industry increasing client satisfaction by cultivating strong relationships and understanding client needs.
- Developed tailored solutions, enhancing client engagement and retention.
- Facilitated contract negotiations, securing favorable terms for both clients and company.
- Enhanced service offerings with regular feedback sessions to identify areas for improvement.
Senior Recruiter
The Inline Group
06.2018 - 12.2019
- Sourced top-tier healthcare providers by implementing targeted outreach strategies.
- Operated and maintained applicant tracking and candidate management systems.
- Identified emerging talent pools to expand sourcing channels.
- Partnered with HR team to align recruitment strategies with company goals.
- Collaborated with HR team to develop consistent onboarding processes for new hires, improving retention rates within the first year of employment.
- Assisted hiring managers in creating accurate job descriptions that accurately reflected role requirements and attracted qualified applicants.
- Trained junior recruiters on best practices for sourcing, interviewing, and candidate management.
- Collaborated with HR team to develop consistent onboarding processes for new hires, improving retention rates within the first year of employment.
- Monitored recruitment metrics to assess effectiveness of sourcing strategies.
Recruiter
The Inline Group
05.2016 - 05.2018
- Studied job descriptions and qualifications to determine applicant requirements in the health care industry.
- Conducted phone screening to assess applicants relevant knowledge, skills, experience and aptitudes.
- Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
- Increased candidate satisfaction with personalized communication throughout recruitment cycle.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Assistant Front Office Manager
Embassy Suites
08.2015 - 05.2016
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
Guest Services Representative
Embassy Suites
05.2013 - 08.2015
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
High School -
Grapevine High School
Grapevine, Texas05.2012
Skills
- Business growth and retention
- Contract negotiations
- Teamwork and collaboration
- Account development and management
- Verbal and written communication skills
- Client relationship building
- Goal Oriented
Introduction
I am goal-oriented individual looking for a new Account Management role to expand my experience and skill-set.
Accomplishments/ Awards
- Completed Basic Combat Training and Advanced Individual Training in the Army.
- Rewarded two military coins for displaying hard work and determination.
- Received an Army Certificate of Achievement in 2015.
- Served 8 years in the Army Reserves - completed in 2020.
- Promoted to Front Desk Assistant Manager in 2015 at Embassy Suites.
- Won Recruiter of the Year in 2017 at The Inline Group.
- Promoted to Senior Account Manager in 2018.
- Promoted to Account Manager in 2020.
- Promoted to Associate Account Manager in 2022.
- Awarded several Employee Acknowledgments over 9 years with The Inline Group.
Timeline
Associate Account Manager
The Inline Group
08.2022 - Current
Account Manager
The Inline Group
01.2020 - 08.2022
Senior Recruiter
The Inline Group
06.2018 - 12.2019
Recruiter
The Inline Group
05.2016 - 05.2018
Assistant Front Office Manager
Embassy Suites
08.2015 - 05.2016
Guest Services Representative
Embassy Suites
05.2013 - 08.2015
High School -
Grapevine High School
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